Office of Information Technology

Frequently Asked Questions about Datatel Web UI




What do I need to do before connecting to the Datatel Web UI?

If you are connecting to the Datatel Web UI from off campus, you will also need to sign onto the VPN each time you connect. If you are connecting from campus, just open a web browser and go to http://datatelweb.american.edu.

 

How do I access the Datatel Web UI?

After signing onto the VPN if you are off campus, go to https://datatelweb.american.edu. We recommend that you use Microsoft Internet Explorer. Select the environment to which you want to connect. Enter your username and password in the pop up window and click LOGIN.

Press ENTER to acknowledge the time out warning.

Use the SEARCH box at the top of the window to invoke a screen, or search for a person, depending on whether the PERSON or FORM radio button is selected. You can also browse through your screens using the NAVIGATION button at the top of the screen, and double click the one you need to use.

 

How do I access the screens I need?

With Web UI you no longer have to switch between applications. Just select the FORM radio button at the top of the window, enter the name of the screen you need to access in the SEARCH box, and then press ENTER. Alternatively, you can use the NAVIGATION button at the top of the window to browse to the screen you need to access. You can also bookmark the screens you use the most and then access these bookmarks using the FAVORITES button at the top of the window.

 

How do I sign off from the Datatel Web UI when I’m finished using it?

Click on the square grey button at the top right of the Web UI browser window, then click LOGOUT. Close the browser window or tab and click OK to confirm that you are sure you want to close, if necessary.

 

How do I access the Datatel Web UI from off campus?

You will need to connect to the VPN each time you connect, before using the Datatel Web UI. Once you are connected to the VPN, you can connect to https://datatelweb.american.edu using Mozilla Firefox or Microsoft Internet Explorer (recommended).

 

Is it possible to continue using the old Datatel UI desktop client installed on my computer?

The old Datatel UI desktop client will only continue to work for a short period after the Datatel Web UI is launched. We strongly encourage you to get comfortable using Web UI and to report any problems to the IT Help Desk at 202-885-2550, e-mail helpdesk@american.edu, or AskAmericanUHelp.

 

I'm receiving a "Sorry, no forms matched the provided criteria" error message when trying to access a screen by entering the mnemonic in the ‘Form Search’ field. What should I do?

If you receive the "Sorry, no forms matched the provided criteria" error after entering a mnemonic, such as XGAR, in the ‘Form Search’ field, as a work around you should click on the Navigation tab, select the module where the mnemonic resides, and then double-click on the mnemonic. This action will bring up the screen correctly. The mnemonic will then be automatically added to the Form ‘stack’ and can then be subsequently executed from there. This is a known Datatel bug which Datatel is working to fix in a future software release.