Photo by Jeff Watts

Jacqueline Palumbo

Director, Training and Performance Improvement
IT Customer Service

  • Jacqueline works in the Office of Information Technology, as the Director of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, process, and regulatory changes through organizational assessment, training, change management, and communications.
  • Degrees

    BA, California State University, Northridge
    JD, Williamette University

  • OIT - Customer Service
  • Wisconsin (4620) - 4th Floor

  • (202) 885-2243
  • Send email Profile UserID