Profile

Photo by Jeff Watts

Jacqueline Palumbo

Director, Training and Performance Improvement
IT Customer Service

  • Jacqueline works in the Office of Information Technology, as the Director of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, process, and regulatory changes through organizational assessment, training, change management, and communications.
  • Degrees

    BA, California State University, Northridge
    JD, Williamette University
  • OFFICE

  • OIT - Tech Operations
  • Wisconsin (4620) - 4th Floor
  • CONTACT INFO

  • (202) 885-2243
  • Send email Profile UserID

Scholarly, Creative & Professional Activities

Honors, Awards, and Fellowships

  • SIGUCCS Communications Award for Printed Classroom Materials for Introduction to Microsoft Word 2007 Documentation, 2008

Professional Certifications

       
  • Certified Facilitator  - Development Dimensions International, 2010
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  • ITIL Foundations Certificate in IT Service Management, 2009
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  • Managing Organizational Change - American University, 2004
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  • Certified Facilitator Service Plus - Development Dimensions International, 2002
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  • Instructional Designer/Developer - Langevin Learning Services, 2000