Jacqueline Palumbo

Manager of Training and Performance Improvement
IT Customer Service

• Jacqueline works in the Office of Information Technology, as the Manager of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, process, and regulatory changes through organizational assessment, training, change management, and communications.

• Degrees

  BA, California State University, Northridge
  JD, Williamette University