Photo by Jeff Watts
Director of Training and Performance Improvement
IT Customer Service
Jacqueline works in the Office of Information Technology, as the Director of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, process, and regulatory changes through organizational assessment, training, change management, and communications.
BA, California State University, Northridge
JD, Williamette University
- OIT - Tech Operations
- Wisconsin (4620) - 4th Floor