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Office of the Provost | Communications

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Office of the Provost
202-885-2127
Fax: 202-885-2173
provost@american.edu
Leonard, Room Lower Level

Bass, Scott A.
Provost

Office of the Provost
4400 Massachusetts Avenue NW
Washington, DC 20016-8061

MEMORANDUM
April 15, 2015

 TO: 

AU Faculty and Staff

 FROM: 

Scott A. Bass, Provost
Gail S. Hanson, Vice President of Campus Life
Doug Kudravetz, CFO and Treasurer

 RE: 

RiSE (Re-inventing the Student Experience) Task Force  Town Hall Meeting

____________________________________________________________________________

AU’s student body is transformed – increasingly diverse in terms of race, culture, gender, geographic origin, family income, political orientation, and prior experience.  During our 2014 accreditation, the Middle States visiting team commended the university for the pace at which it has achieved these dramatic changes.  But with this transformation comes the need to re-imagine our service culture, including delivery and systems, to ensure that we achieve our strategic goal of providing an unsurpassed undergraduate education and experience for our students today and tomorrow.  Among the questions we must ask ourselves:  

  • What is our overarching purpose and service philosophy at AU?  
  • Viewed from the student (and parent) perspective, what are the services they need and when?
  • Have we organized the touchstones for student progression and success based on the sequence of the educational process?
  • To what extent does our service “infrastructure” facilitate academic accomplishment, social adjustment, and economic stability and how do we effect these changes within the context of a traditional university?
  • What does success look like for today’s AU students, and for those who will come after them?  

We invite you to attend a town hall meeting to learn more about a project to address these and other questions that will comprise the work of the newly formed RiSE (Re-inventing the Student Experience) Task Force. The town hall will be held on Thursday, April 23 from 2:00 to 3:00 p.m. in the Atrium in the Battelle-Tomkins Building.   

While many colleges and universities are working to upgrade segments of their support structures, this thorough, holistic reorganization of AU’s student support services and infrastructure is unparalleled in higher education.  

This is an exciting time in the university’s history. We hope to see you at the upcoming town hall as our strength as an institution lies in our willingness to work together to achieve our shared goals.