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Technology Services

technology services
 

A B O U T U S

SOC’s Technology Services Unit provides direct, technical support to SOC faculty, staff, and students. Staffed by eight full-time managers and IT specialists, along with several specialized tech support teams (comprised of over 60 part-time lab assistants) SOC's Technology Services Unit is the largest academic technology support team on campus. We deploy our technology support staff throughout the school's facilities that can be found in the following locations:

  • The Hub (MCK T02)
  • SubHub (MCK 301)
  • Equipment Room (MPC 11) 
  • Photo Office (MGC 307)
  • Media Production Center (MPC Lobby)
  •  TV Studio (MPC 10)

F A C I L I T I E S

Our state-of-art technical facilities are reserved for SOC student use, and are divided between three buildings on AU’s main campus: the McKinley Building, the Media Production Center and the Mary Graydon Center.

MCKINLEY BUILDING

  • Four classrooms equipped with projectors, cable TV tuners and Bluray disc players, three of which include 7.1 surround sound audio.
  • Four Mac-based computer labs with projectors, cable TV tuners and Bluray disc players
  • Four seminar/conference rooms equipped with flat-screen video monitors, cable TV tuners and Bluray disc players
  • The 145-seat Forman Theater equipped with a Sony digital 4K cinema projector and 7.1 surround sound audio
  • A Media Innovation Lab (MIL) with a nine-screen programmable video wall and a 3-camera HD studio and control room
  • A digital audio recording booth suitable for producing radio interviews and audio podcasts 
  • An HD inert stage with green screen capability
  • A newsroom/classroom equipped with the AP’s Electronic News Production System (ENPS) 
  • A video recording/playback server and asset management system with over 8 TB of media storage.
  • Live streaming capabilities from the MIL and Forman Theater

MEDIA PRODUCTION CENTER

  • Twelve private digital video editing suites
  • Four digital radio production suitesTwo multi-format, classroom with projectors, cable TV tuners and DVD disc players
  • A large, three camera HD television studio and control room
  • A fully-provisioned media production equipment room


MARY GRAYDON CENTER

  • Two traditional photography darkrooms and a print finishing room
  • A specialized photography classroom

 

H A R D W A R E

SOC maintains a wide range of production hardware to help serve our students’ varied media production needs. Home to much of SOC’s media production hardware, the Equipment Room (ER) includes the following:

  • Panasonic HMC-40 and HMC-150 camera kits
  • Sony a77 DSLR kits
  • Sony EX-1 cameras
  • Panasnonic AF-100 cameras
  • Canon camcorders
  • Sennheiser, Sanken and Countryman microphones
  • Arri and Lowel lighting instruments
  • Zoom, Marantz and Edirol digital audio recorders
  • Manfrotto and Miller tripods


Our students have access to a great variety of production equipment in our computing labs, media editing suites, and photo office, including the following:

  • DVD players and recorders
  • 35mm film and graphic arts scanners
  • Large and medium format film cameras
  • Nikon digital SLRs
  • Panasonic and Canon digital cameras
  • Apple workstations
  • Epson inkjet color printers

S O F T W A R E

SOC students have access to our MacPro and iMac computer labs where installed software packages include:

  • Final Cut Pro X, with Motion and Compressor
  • Adobe Creative Cloud, including Photoshop, Premiere Pro, AferEffects and Audition
  • Microsoft Office, including Word, Excel and Powerpoint
  • Avid Media Composer and ProTools (in the Media Production Center edit rooms)

User Manuals - Final Cut Pro 7 | DVD Studio Pro 4 | Compressor 3 | Motion 4

 

S E R V I C E S

The SOC Technology Services Unit provides the following services to the school:

  • Faculty/staff computing and printing support
  • SOC computer lab scheduling and maintenance
  • Classroom audio-visual support
  • Technical training and support
  • Web development and production
  • Web hosting and networked file storage
  • Graphic design and photography
  • Equipment maintenance and distribution


If we can't fix your problem or provide the services you need, we'll do our best to make sure we refer you to the folks who can.

P O L I C I E S

Generally speaking, the SOC Technology Unit’s operating policies are geared toward meeting or exceeding one overarching goal: Providing superb technology to as many users (students, faculty, staff) as possible. We are constantly evaluating and re-evaluating our specific operating policies, practices, and procedures to ensure we can meet or exceed that objective on a regular basis.

The following are examples of policies and procedures we have in place:

  • Food or drink is not allowed in SOC technology facilities
  • SOC facilities are reserved specifically for SOC students
  • Repair of SOC equipment is performed only by qualified staff
  • Scheduling computer use in SOC labs and editing suites is recommended
  • Technology support requests should be submitted to the SOC Techline


H E L P

The SOC Techline, SOC's technology helpdesk operation, is located in MCK T-02. It is open Monday - Friday: 9-5. For help, please call x3570, e-mail us at soctechline@merican.edu, or stop by. Walk-ins welcome.

The staff at the Sub-Hub (MCK 301) are also available for assistance. Hours: Monday -Thursday: 8 AM to 11 PM, Friday: 9 AM to 5 PM, and Saturday: 10 AM to 5 PM.