Information Technology @ AU for New Students

  • Students Collaborating

    Create Your AU Accounts to Get Connected

    Go to https://my.american.edu/accounts to create your AU computer accounts. The process is quick and easy.

  • AU Staff Member Using Blackberry Outdoors

    Stay Plugged In through E-mail

    Learn to access your AU e-mail, personalize your address, or forward your mail.

  • Staff Member Using Cell Phone in Amphitheatre

    What to Buy or Bring to Campus

    Get recommendations on purchasing computers, mobile phones, software, and other equipment to take full advantage of AU's technology services.

  • New Student Orientation

    Create a Parent Portal Account

    You can grant your parents access to your academic and financial information through a "parent account" on the portal. You will be able to specify what they can access.

  • OIT Help Desk Analyst, Saleh Mitchell

    Need Help - We're Here for You

    Don't worry! Help will be available for you as soon as you arrive to campus this fall.

    Also, please contact the IT Help Desk at any time if you need assistance.

Welcome

We are extremely pleased that you have joined the AU community, and we are looking forward to supporting you in any way we can to enhance your educational experience through the creative use of technology. This site includes information about some of the essential services provided by the Office of Information Technology (OIT) and how you can take advantage of them.

Over the summer, you will receive monthly e-mail messages from the OIT Help Desk containing useful technology tips to help you to:

  • learn to access and personalize your AU e-mail address
  • become more familiar with AU's secure personal Web portal, which you will use to access your academic and administrative information
  • create an account for your parents to access your academic and/or financial information
  • find out what technology devices you will need to buy or bring to campus with you in the fall
  • get answers to your technology questions and receive help connecting to AU's wired and wireless networks

Get Help at the 2013 Tech Fair

Bring your laptop to the 2013 Technology Fair located in the University Library, from August 17th - August 30th, to have your computer configured to use AU's network or just get help.

View Fair Info


Chat with the
Help Desk

OIT Help Desk Analyst

Do you have a technology question? One of our professional staff would be happy to help. Please note: the chat service is available from 10 a.m. to 4 p.m. daily; however, you can contact us anytime by phone or e-mail.

Get Help Now


Sign Up for AU Campus Connect

Subscribe to receive AU emergency text alerts on your phone.  Stay informed about campus emergencies, school closings, and class cancellations.

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