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AU Training Calendar

Events located at Butler Board Room

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AU’s current workforce is more multi-generational than ever. Learn about the differences and commonalities among generations and their defining experiences and characteristics. Consider generation as an aspect of culture and learn about the World War II, Baby Boomer, Generation X, and Millennial generations. Share strategies for communication with colleagues of all ages. Faculty and staf are …more

Type: Meetings. Workshops. Trainings. Info Sessions

Host: Human Resources

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This course gives you the essential skills and practices to create and promote a service-oriented culture. Examine your role in creating and supporting AU’s commitment to student-centered service. Learn to recognize the factors that diminish service and what you can do to create an environment that fosters service-oriented systems, processes, and behaviors. Faculty and staff are invited to join …more

Type: Meetings. Workshops. Trainings. Info Sessions

Host: Human Resources

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Learn about the Service Success Loop and strategies for creating strong service-client relationships in a student- centered environment. Exercises will teach you how to identify what your client is requesting and how to meet emotional needs while delivering products and services. Also, learn how to deal with dissatisfied clients and communicate under challenging circumstances. Faculty and staff …more

Type: Meetings. Workshops. Trainings. Info Sessions

Host: Human Resources

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The Center for Teaching, Research & Learning sponsors two conversational lunches per semester focused on topics of special interest to Faculty. The topic for this Noontime Conversation is yet to be determined. Learn more about this event series and watch videos from previous Noontime Conversations at http://www.american.edu/ctrl/noontimeconversations.cfm.

Type: Conferences. Panels. Speakers

Host: Center for Teaching, Research and Learning

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