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New to AU?

This is the place to access your tools for success. Find your required training as well as many other professional resources. See how we support staff in reaching their highest potential.

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Required Training for New Non-Managerial Staff

To be completed within 30 days of hire date:
Staff Orientation
Performance Management Program Overview and Goal Setting (online)
Preventing Harassment, Promoting Respect: Staff

To be completed within 4 months of hire date:
Service Plus

To be completed as timed with the performance cycle:
Performance Management Program: The Mid-year Discussion (online)
Performance Management Program: The Year-end Appraisal (online)

Required Training for New Managers

To be completed within 30 days of hire date:
Staff Orientation
Performance Management Program Orientation Overview and Goal Setting (online)
Preventing Harassment, Promoting Respect: Managers*

To be completed within 4 months of hire date:
People Management Basics (formerly Management Essentials)
Fiscal Management Basics
Service Plus
Creating a Service Culture

To be completed as timed with the performance cycle:
PMP Goal Setting: "Setting Performance Expectations" (online or in-person)**
PMP Mid-year Discussion (online)
PMP Year-end Appraisals (online)
PMP Year-end Aprraisals: "Reviewing Performance Progress" (online or in-person)**

*Please note, that you are only required to take Preventing Harassment, Promoting Respect: Managers not Preventing Harassment Promoting Respect: Staff

**These online courses are offered through Development Dimensions International, for access these trainings, please email AsuccessfulU@american.edu.

Staff Orientation

During the staff orientation, new staff members will receive information about the history and culture of AU, university policies and procedures, benefits, payroll, and training. A campus tour designed specifically for staff members is also be included, as is an orientation to technology at AU.
NOTE: This is a mandatory, full-day session for all new full-time staff at the university.

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Creating a Service Culture

This program examines the role of managers in creating and supporting American University's commitment to service. It is designed to help organizational leaders identify barriers to service excellence and to provide them with five leader practices to create a service culture. This is a four hour program for supervisors of service providers.

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Fiscal Management Basics

AU’s financial health depends greatly on the employees who manage the university’s fiscal resources. This course provides information essential to employees in fulfilling that responsibility. Gain a high-level view on the university's budget process and financial standing; Learn the who, what, and why in planning, managing, and accounting for the university's fiscal resources; Get a sampling of the technological tools that support fiscal management at AU.

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People Management Basics (formerly Management Essentials)

This program provides supervisors and managers with a comprehensive overview of American University Human Resources policies and procedures used to carry out their managerial duties in compliance with university policy, employment policies and employment law, compensation policies, recruiting, e-actions, timesheet management, managing a flexible work force, employee probation, and the basics of short-and long-term disability and FMLA.

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Performance Management Program Overview and Goal Setting (on-line)

This 30 minute interactive video discusses the process of completing the Mid-year PMP Discussion with a focus on rating Competencies. Guidance on how to identify areas for development and create Development Plans for professional growth is covered.

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Performance Management: The Mid-year Discussion (online)

This 30 minute interactive video discusses the process of completing the Mid-year PMP Discussion with a focus on rating Competencies. Guidance on how to identify areas for development and create Development Plans for professional growth.

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Performance Management Program: The Year-end Appraisal (online)

This 40 minute interactive video reviews the Year-end PMP Appraisal process including a focus on how to rate goals and how the overall rating is calculated.

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PMP Goal Setting: "Setting Performance Expectations" (online** or in-person)

This course helps managers and leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When managers and leaders conduct effective expectations-setting discussions, people feel more motivated to perform well because they see how their efforts made a difference.

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PMP Year-end Appraisals: "Reviewing Performance Progress" (online** or in-person)

This course helps managers and leaders drive performance and accountability by replacing the "dread" of performance reviews with the "human touch" that builds trusting relationships with the people who report to them. Learn how to conduct effective discussions that recognize people's success and plan for their future development.

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Preventing Harassment, Promoting Respect: Staff

This briefing is intended to prevent workplace discrimination and harassment -- racial, ethnic, sexual, or otherwise -- and to promote respect for colleagues. This course includes a legal update on these issues. Learn about AU policies on discrimination and sexual harassment.

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Preventing Harassment, Promoting Respect: Managers

This briefing is intended to prevent workplace discrimination and harassment -- racial, ethnic, sexual, or otherwise -- and to promote respect for colleagues. This course includes a legal update on these issues. Learn about AU policies on discrimination and sexual harassment and managerial responsibilities.

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Service Plus

This course is the foundation for AU's Service Excellence Program. Learn about the Service Success Loop and strategies for creating strong service-client relationships in a student-centered environment. Also learn how to deal with dissatisfied clients and communicate under challenging circumstances.

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**These online courses are offered through Development Dimensions International, for access these trainings, please email AsuccessfulU@american.edu.