Required Training for Non-Managerial Staff

To be completed within 30 days of hire date:
Staff Orientation
Performance Management Program Overview and Goal Setting (on-line)

To be completed within 6 months of hire date:
Performance Management Program: The Mid-year Discussion (on-line)
Preventing Harassment, Promoting Respect
Service Plus (Required for Finance Division staff; Recommended for all other staff)

Required Training for Managers

To be completed within 30 days of hire date:
Staff Orientation
Performance Management Program Orientation Overview and Goal Setting (on-line)

To be completed within 6 months of hire date:
Performance Management Program Mid-year Discussion for Managers
Management Essentials
Fiscal Management Basics
Preventing Harassment, Promoting Respect: Managers*
Service Plus (Required for Finance Division staff; Recommended for all other staff)
Creating a Service Culture (required for Finance Division Managers Only)

*Please note, that you are only required to take Preventing Harassment, Promoting Respect: Managers not Preventing Harassment Promoting Respect: Staff

Staff Orientation

During the staff orientation, new staff members will receive information about the history and culture of AU, university policies and procedures, benefits, payroll and training. A campus tour designed specifically for staff members will also be included, as will an orientation to technology at AU. NOTE: This is a mandatory, full-day session for all new full-time staff at the university.

Back to top

Creating a Service Culture

This program examines the role of managers in creating and supporting American University's commitment to service. It is designed to help organizational leaders identify barriers to service excellence and to provide them with five leader practices to create a service culture. This is a half day program for supervisors of service providers.

Back to top

Fiscal Management Basics

AU’s financial health depends greatly on the employees who manage the university’s fiscal resources. This course provides information essential to employees in fulfilling that responsibility.
Gain a high-level view on the university's budget process and financial standing; Learn the who, what, and why in planning, managing, and accounting for the university's fiscal resources; Get a sampling of the technological tools that support fiscal management at AU.

Back to top

Management Essentials

This program provides supervisors and managers with a comprehensive overview of American University Human Resources policies and procedures used to carry out their managerial duties in compliance with university policy, employment policies and employment law, compensation policies, recruiting, e-actions, timesheet management, managing a flexible work force, employee probation, and the basics of short-and long-term disability and FMLA.

Back to top

Performance Management Program Overview and Goal Setting (on-line)

Learn about American University's Performance Management system in AsuccessfulU. The online tutorials in this curriculum will review the following features and how-to's in the system: Display Options, Creating Performance Goals, Assigning & Linking Goals, Viewing the Manager Dashboard, and Printing Options.

Back to top

Performance Management Program Mid-year Discussion for Managers

To prepare managers with the content, skills and tools they'll need to successfully meet the new people-manager competencies of "Managing Performance" and "Developing Talent", this workshop will focus on:
1. Best practices in conducting mid-year PMP review discussions, and how to update/add goals in the AsuccessfulU system;
2. Mid-year discussions, part 1 - goals progress; best practices and challenging situations cases;
3. Mid-year discussions, part 2 - competency review and action plan; challenging situations cases;
4. Developmental Planning - best coaching practices; challenging situation cases; how to record learning activities on the Achievement Plan document within AsuccessfulU;
5. Options managers have available when addressing performance issues throughout the year; and
6. AsuccessfulU - navigating the electronic system, progress/activity dashboards.

Back to top

Preventing Harassment, Promoting Respect

This briefing is intended to prevent workplace discrimination and harassment -- racial, ethnic, sexual, or otherwise -- and to promote respect for colleagues. This course includes a legal update on these issues. Learn about AU policies on discrimination and sexual harassment.

Back to top

Preventing Harassment, Promoting Respect: Managers

This briefing is intended to prevent workplace discrimination and harassment -- racial, ethnic, sexual, or otherwise -- and to promote respect for colleagues. This course includes a legal update on these issues. Learn about AU policies on discrimination and sexual harassment and managerial responsibilities.

Back to top

Service Plus

This course is the foundation for AU's Service Excellence Program. Learn about the Service Success Loop and strategies for creating strong service-client relationships in a student-centered environment. Also learn how to deal with dissatisfied clients and communicate under challenging circumstances. This training is required for all Finance division staff and managers, and recommended for all others.

Back to top