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New to AU?

This is the place to access your tools for success. Find your required training as well as many other professional resources. See how we support staff in reaching their highest potential.

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Required Training for New Non-Managerial Staff

To be completed within 30 days of hire date:
New Hire Orientation
Performance Management Program Overview and Goal Setting
Compensation at AU:An Overview of the Staff Compensation Program
Unlawful Harassment Prevention for Higher Ed Staff

To be completed within 4 months of hire date:
Service Plus
Preventing Discrimination and Sexual Violence:Title IX and the SaVE Act for Faculty & Staff
Reducing Your Digital Risk: Security Basics Part 1
Reducing Your Digital Risk: Security Basics Part 2

To be completed as timed with the performance cycle:
Performance Management Program: The Mid-year Discussion
Performance Management Program: The Year-end Appraisal

Required Training for New Managers

To be completed within 30 days of hire date:
New Hire Orientation
Performance Management Program Orientation Overview and Goal Setting
Compensation at AU: An Overview of the Staff Compensation Program
Unlawful Harassment Prevention for Higher Ed Staff
Unlawful Harassment Prevention for Higher Ed Staff - Supervisor Supplement*

To be completed within 4 months of hire date:
People Management Basics 
Fiscal Management Basics
Service Plus
Creating a Service Culture
Reducing Your Digital Risk: Security Basics Part 1
Reducing Your Digital Risk: Security Basics Part 2

To be completed as timed with the performance cycle:
PMP Goal Setting: "Setting Performance Expectations" (online or in-person)**
PMP Mid-year Discussion 
PMP Year-end Appraisals 
PMP Year-end Appraisals: "Reviewing Performance Progress" (online or in-person)**

*Please note, that you are required to take the staff and supervisor supplement.

**These online courses are offered through Development Dimensions International, for access these trainings, please email AsuccessfulU@american.edu.

Compensation at AU: An Overview of Staff Compensation Program


This 30-minute interactive video provides an overview of the staff compensation program. Back to top

Creating a Service Culture


This course gives you the essential skills and practices to create and promote a service-oriented culture. Examine your role in creating and supporting AU’s commitment to student-centered service. Learn to recognize the factors that diminish service and what you can do to create an environment that fosters service-oriented systems, processes, and behaviors. Back to top

Fiscal Management Basics


AU’s financial health depends greatly on the employees who manage the university’s fiscal resources. This course provides information essential to employees who are involved in financial management including budgeting, purchasing, and/ or accounts payable. Back to top

New Hire Orientation


Get a comprehensive introduction to AU, from the university’s history, to policies and procedures,benefits, and payroll. Orientation includes a campus tour and a technology overview. You also will get your photo ID. Back to top

People Management Basics


This program provides supervisors and managers with a comprehensive overview of American University’s policies and procedures needed to perform your managerial duties in compliance with university policy and local and federal regulations. Topics covered include: employment policies and employment law, compensation policies, recruiting, e-actions, time sheet management, managing a flexible workforce, employee probation, and the basics of FMLA, short term, and long term disability. Back to top

Performance Management Program Overview and Goal Setting


Learn about American University’s Performance Management Program, in the AsuccessfulU system. Back to top

Performance Management Program: The Mid-year Discussion


This 30-minute interactive video discusses the process of completing the PMP Mid-year discussion. Additional guidance on how to identify areas for development and create development plans for professional growth is covered. Back to top

Performance Management Program: The Year-end Appraisal


This 35-minute interactive video reviews the PMP Year-end appraisal process including a focus on Year-end ratings. Back to top

PMP Goal Setting: "Setting Performance Expectations"


This course helps managers and leaders drive performance and accountability by helping people understand what is expected of them and ensuring their commitment to achieving it. When you conduct effective expectation-setting discussions, people feel more motivated to perform well because they see how their efforts make a difference. Back to top

PMP Year-end Appraisals: "Reviewing Performance Progress"


This course helps managers and leaders drive performance and accountability by replacing the “dread” of performance reviews with the “human touch” that builds trusting relationships with the people who report to you. Learn how to conduct effective discussions that recognize their success and plan for their future development. Back to top

Preventing Discrimination and Sexual Violence: Title IX and the SaVE Act for Faculty and Staff


This course meets training requirements for employees mandated by the Campus Sexual Violence Elimination Act (Campus SaVE Act), which is part of the Violence Against Women Reauthorization Act (VAWA), and Title IX (whose training mandates apply to schools that receive federal funding for education programs or activities). The course educates faculty and staff members about sex discrimination and sexual violence, as well as how the school prohibits such offenses, and employee responsibilities to respond. Back to top

Service Plus


Learn about the Service Success Loop and strategies for creating strong service-client relationships in a student-centered environment. Exercises will teach you how to identify what your client is requesting and how to meet emotional needs while delivering products and services. Also, learn how to deal with dissatisfied clients and communicate under challenging circumstances. Back to top

Reducing Your Digital Risk: Security Basics Part 1


This collection of short videos will introduce you to 5 important topics designed to increase your awareness of cyber threats and help you to protect and defend American University's digital resources. Topics include: You are the Target, Social Engineering, Email & Messaging, Browsing, and Social Networking. Back to top

Reducing Your Digital Risk: Security Basics Part 2


This collection of short videos will introduce you to 5 important topics designed to increase your awareness of cyber threats and help you to protect and defend American University's digital resources. Topics include: Mobile Device Security, Passwords, Data Security, Data Destruction, and Hacked. Back to top

Unlawful Harassment Prevention for Higher Ed Staff


This training is intended to prevent workplace discrimination and harassment – racial, ethnic, sexual, or otherwise – and to promote respect for colleagues. You will learn how to identify harassment in the workplace and become familiar with AU’s policies on discrimination and sexual harassment. Back to top

Unlawful Harassment Prevention Supervisor Supplement for High Ed Staff


This training covers a manager’s responsibilities when issues involving discrimination and harassment arise. You will learn about a manager’s obligation to report instances of suspected harassment as well as prohibitions regarding retaliation.

**These online courses are offered through Development Dimensions International, for access these trainings, please email AsuccessfulU@american.edu.