Your professional development is important. Several departments on campus enhance your career opportunities with training and skill development programs. Check back often, as we continue to add new offerings.
Required Training for Staff
Staff Orientation
Performance Management Program Orientation
Preventing Harassment, Promoting Respect
Service Plus (Required for Finance Division staff; Recommended for all other staff)
Required for supervisors and managers
Performance Management Program (PMP) Training for New Managers
Preventing Harassment, Promoting Respect: Managers
Employment Policies: What Every Manager Needs to Know
Human Resources Administrative Procedures (HRAP)
Creating a Service Culture (required for finance division managers, recommended for others)
Managers may also wish to participate in our Professional Development Courses and Certificates program. For more information, see our Professional Development page.
Course Descriptions
Creating a Service Culture
This course gives you the essential skills and practices to create and promote a service-oriented culture. Examine your role in creating and supporting AU’s commitment to student-centered service. Learn to recognize the factors that diminish service and what you can do to create an environment that fosters service-oriented systems, processes, and behaviors. Required for finance division managers, recommended for others.
Employment Policies
Topics include the Americans with Disabilities Act, D.C. Human Rights Law, and Family and Medical Leave Act, as well as university policies on harassment, affirmative action, and conduct in the workplace. Resolution of workplace issues is also covered. required for managers in position since January 1, 2005.
Human Resources Administrative Procedures (HRAP)
This workshop provides you with information about HR’s function, processes, and employment procedures. Topics include recruiting, e-actions, employee probation, e-timesheets, job description and changes, termination, and more. Required for managers in position since January 1, 2005.
Performance Management Program (PMP) Orientation
This interactive session introduces you to HR’s Performance Management Program and informs you how individual performance contributes to the university’s success. Learn about the three-phase performance management cycle: planning, managing, and appraising. Other topics covered are performance-based pay increases, staff rewards, goals, and the strategic plan. Required for all staff. Register at Back to top
Performance Management Program (PMP) Training for New Managers
A successful AU manager uses PMP outcomes and competencies as touchstones for planning, managing, and appraising. By setting meaningful goals for yourself and your staff, you establish realistic expectations and motivate people to perform at a higher level. This two-day session presents strategies that you can use at each phase of the performance cycle, including how to conduct end-of-year evaluations and recommend performance-based pay increases. Required for managers.
Preventing Harassment, Promoting Respect: Staff (required for staff)
Preventing Harassment, Promoting Respect: Managers (required for managers)
These briefings are intended to prevent workplace discrimination and harassment—racial, ethnic, sexual, or otherwise—and to promote respect for colleagues. Each course includes a legal update on these issues. Learn about AU policies on discrimination and sexual harassment and managerial responsibilities.
Service Plus
This course is the foundation for AU’s Service Excellence Program. Learn about the Service Success Loop and strategies for creating strong service-client relationships in a student-centered environment. Exercises teach you how to identify what your client is requesting—and how to meet emotional needs while delivering the goods and services. Also learn how to deal with dissatisfied clients and communicate under challenging circumstances. Required for finance division staff and managers, recommended for others.
Staff Orientation
Get a comprehensive introduction to AU, from the history of the university to policies and procedures, benefits, and payroll. Orientation includes a campus tour and a technology overview. You also get to pick up your photo ID. Required for all new staff.