Download the VCL Client
The desktop client supports Windows and Mac OS X and provides a faster and more reliable virtual desktop experience. Download the client, or view a tutorial for installation and configuration (for Windows, for Mac).
Log In Through Your Web Browser
To log into a virtual desktop, we recommend you use Google Chrome or Safari as these do not require any configuration. Internet Explorer 10 works without any configuration, but for any other version of IE you will need to install Google Chrome Frame. If you need assistance configuring IE, please contact the support team.
- Visit the VCL login page.
- At the next screen, enter your AU username and password. Leave domain name as AMERICAN and click OK.
- If not already selected, click to select “AU Virtual Lab”. Leave the other options at default settings and click “Connect”. You will then be logged into a Windows 7 desktop.
PLEASE BE PATIENT, the log-in process could take between one and two minutes depending on your internet connection speed. Wait until you are either logged in or get an error message, do not simply close the web browser. If you get an error message, note what it is and promptly report it to the support team.
Using the virtual desktop
Our AU virtual lab consists of 75 virtual desktops loaded with the following software:
- Microsoft Office 2010 (Access, Excel, Word, PowerPoint)
- IBM SPSS 20
- STATA 12
- Adobe Acrobat Reader
- Media Players (Windows Media and VLC Player)
All applications are accessible from the Start --> Programs menu. SPSS and Stata have icons pinned to the taskbar as well (at the bottom of the screen).
Please note that you should not save anything to the desktop or anywhere else on the virtual computer that you are connected to. The files you save or changes you make will be discarded upon logout. If you need to save any files, please save to your network G drive, accessible under “My Computer” on the virtual desktop.
(Note: You can save, read and edit your own files on your private network drive. You can only read saved files by your professor from the shared J:\CLASSES drive.)
Please contact the IT Help Desk at (202) 885-2550, email email@example.com, or IM AskAmericanUHelp if you have any questions on network drive access.
Alternatively, you can download and copy files to your local machine by using the three icons buttons in the top right corner of the virtual desktop.
Clicking on the first icon from the left will enable copying text, pictures, documents, etc. to your local machine. Clicking on the second icon (with an arrow pointing down) will allow you to download from the virtual desktop to your local computer.
IMPORTANT: Please remember to log out of the virtual desktop when you are done using it (Start --> Shutdown --> Log off). Do not simply close the browser window, or you will stay logged in to the desktop thereby making it unavailable to other users.
To ensure this electronic software product meets accessibility standards, we are currently undergoing 508 compliance testing. If you have any feedback, question or concerns regarding accessibility of this product, please contact Kamran Rasul, Assistive Technology Specialist, at 202-885-3407 or by email at firstname.lastname@example.org.
Suggestions and feedback are encouraged!
General feedback, requests for changes, and application recommendations for inclusion in future releases of the VCL are welcomed. Please send an email to email@example.com. All submissions will be reviewed. Approved application requests and environment changes must be thoroughly tested before they can be released.