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Service/Plus Taking the Heat

, Letts Formal

Updated 5/14

Learn strategies for creating strong service-client relationships in a student-centered environment. Exercises will teach you how to identify what your client is requesting and how to meet emotional needs while delivering products and services. Also, learn how to deal with dissatisfied clients and communicate under challenging circumstances. (4 hours)

Meetings. Workshops. Trainings. Info Sessions
Human Resources
Danielle Koon

ext 2513

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