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FAQ - Academics

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How will I access my classes online?

Faculty members and instructors will continue to contact students with information about how to access course materials and other next steps. Individual faculty will be the primary contact for students for online and in-person instruction. Please watch your email regularly, as it will be an important source of information from your instructors and the university.

Could I start out part-time?

Yes. Students, for a wide range of reasons separate from COVID-19, start out part-time. While part-time enrollment is a readily available option, going part-time may have ramifications for your financial aid/student loan/merit scholarships. Before making a final decision, we would urge you to speak to a member of the admissions team to discuss your options and understand any financial aid implications.

I recently graduated with my bachelor’s degree. Could I begin a master’s program this fall?

Yes. We know that due to COVID-19 and the uncertainty of the job market, many graduating students are contemplating their post-graduation plans. If you feel a graduate program might be a better option for you at this time, we would be happy to discuss our programs with you. For more information, visit the Office of Graduate Studies.

Will there be trainings or workshops to prepare for online learning?

Yes, we are developing resources for students to help with online learning.

Why can’t online sections have unlimited seats?

Asynchronous online course delivery can be open to significantly more students; however, courses that have live/synchronous course components need to limit the number of seats so all students can appear on the screen and participate in the course material. In addition, we want to ensure that professors are equally accessible to all students in the course.

What if I’m in another time zone? Will I be beholden to the assigned time of my course?

Online courses will often use a mix of synchronous (live) and asynchronous (not-live) instruction, and this mix will depend on the size and type of class. Faculty are aware that most students would like a live/synchronous component to their online course; however, we also understand that due to location and time zone differences, some students will need more asynchronous content delivery. Therefore, our faculty are evaluating their course content and the students enrolled to determine the amount of synchronous and asynchronous delivery.

How can I meet with my academic advisor in the fall 2020 semester?

For the most part, academic advisor meetings will continue online. You may schedule an appointment with your advisor online via each school.

What if I have a question about my fall 2020 course?

Professors will set virtual office hours and will also be available to set up virtual meetings and phone calls with students to answer questions. Our faculty understand the importance of being accessible for our students to answer questions. There will not be any in-person office hours for any classes.

Will there be changes to the Academic Calendar in terms of add/drop or refund deadlines?

There are no changes to the Academic Calendar at this time. We will continue to monitor any changes in public health conditions and follow guidance of global, national, and local health and government officials.

Will pass/fail grading options be available similar to the spring semester? Will dates change for add/drop or withdrawals?

Grading and course registration procedures will follow standard university policies.

What are the strategies for transitioning to full or partial online learning?

There are specific tips and strategies for navigating online courses that focus on time management, developing habits to support increased virtual communication, and approaches to organizing online work.

What remote support services are available?

Remote support services for students, such as the Counseling Center, the Writing Center, the Tutoring Lab, and Academic Coaching services will be available while classes are held. Academic advisors will be available, and you should reach out to your individual advisor to schedule a remote appointment.

Academic Coaching is here to support students virtually through one-on-one academic skills development sessions designed to support student thriving. These sessions will assist students in creating engagement opportunities to intentionally interact with their courses virtually. Sessions will be held on Zoom and Skype for students to easily access. Students can sign up for an online Academic Coaching session using YouCanBookMe. Students will open the link, select the appropriate appointment type, and then fill out our intake form. On the intake form under "Session Method," students will select Skype Video or Zoom Video and input the appropriate information.

Where can I access books, reading materials, etc.?

Faculty are being asked to make every effort to be accommodating, flexible, and supportive. We understand this is difficult and that some students have circumstances that will make it challenging. The AU Library can scan textbooks in their collections or on reserve and link them to class syllabi in Blackboard. Individual faculty will be determining the specific materials and how they will be available for each class, so please look for instructions from your faculty.

What accommodations are available for online classes?

For the duration of online classes, approved disability-related accommodations will work as follows:

Testing Accommodations:

  • Main Campus Students: Make sure that your faculty member has a copy of your Academic Support and Access Center (ASAC) accommodations letter, and work with your faculty member regarding your accommodations. If you need additional assistance or have a new accommodation need, please review the information on ASAC’s website, or contact ASAC at or 202-885-3360.
  • WCL Students: WCL students should continue to work with the Office of Student Affairs for exam accommodation implementation.
  • Faculty: It is critical that faculty continue to provide reasonable accommodations, including testing accommodations, to students in their online classes. Faculty should pay close attention to students’ ASAC memos and be in contact with students about their accommodations. The ASAC is committed to helping faculty work through challenging situations and can be contacted for guidance at or 202-885-3360.

Accommodation Guidance for Blackboard Assessments:

  • Can I use Blackboard for accommodated assessments? Exams and quizzes on Blackboard are not compatible with the software many of our students use to take exams. If you plan to use this platform you will need to create alternative assessment formats for students with text-to-speech and speech-to-text accommodations. For questions/guidance, please reach out to
  • How do I extend time for a student on Blackboard?
  1. Left click on the small circle next to the assessment title you want to modify
  2. Click “Edit the test options”
  3. Scroll down to “Test availability exceptions”
  4. Click “Add user or group”
  5. Select the student with accommodations and click submit
  6. Select the criteria for that student (attempts, time, availability)
  7. Click “Submit” all the way at the bottom
  8. More Resources:View Adding Extended Time to Quizzes and Tests in Blackboard.For technical questions, visit the AU Blackboard support page.

Notetaking Technology:

  • For notetaking purposes, you can continue to use both Sonocent Audio Notetaker and Glean. Livescribe pens can also be used to record online lectures in real time.

ASL and CART Accommodations:

  • Services for synchronous lectures are being provided remotely. Students can continue to request ASL interpreters for meetings with professors, staff, and other course-related activities; interpreters will be provided through video relay. Interpreter and CART requests can be sent to the ASAC via the Interpreter and CART Request Form.

Captioning Accommodations:

Faculty and students are also encouraged to use readily available assistive technology supports within their computer’s operating system:

We will provide updates for the fall as soon as we have more information. For any questions regarding accommodations please contact the ASAC at or 202-885-3360.

When do I have to make a decision for a temporary leave by?

Undergraduate regulations are:

13.2. General Temporary Leave

13.2.1. Students desiring a Temporary Leave for reasons other than study at another collegiate institution should meet with their academic advisor. At the academic unit’s discretion, based on whether or not it seems desirable to guarantee the student an automatic readmission, the academic unit will notify the Office of the University Registrar to issue a Temporary Leave. The Temporary Leave will specify the duration of the leave (one or two semesters) as well as a limitation of one-year maximum automatic continuance in the same undergraduate program. Students must request the leave no later than within the first two weeks in the term in which the leave will begin. The academic unit may extend the leave only once and must notify the Office of the University Registrar accordingly.

13.2.2. The Temporary Leave becomes void if the student attends any domestic or foreign collegiate institution during the period of leave, unless the student obtains a Permit to Study at Another Institution or a Medical Permit to Study from the academic unit.

The graduate regulation is: General Temporary Leave

Students who desire a temporary leave to study at another education institution are directed to the permit to study section. Students who desire a temporary leave for reasons other than study at another educational institution must obtain approval from the Associate Dean of their academic unit. This permit will specify the duration of the temporary leave and must comply with University Academic Regulations. Students must request the leave no later than within the first two weeks of the semester in which the temporary leave will begin. To extend the temporary leave, students must apply directly to the Associate Dean of their academic unit. The academic unit can extend the temporary leave only once. The permit becomes void if the student attends any domestic or foreign educational institution during the period of temporary leave, unless the student obtains a permit to study at another institution from the Associate Dean of the academic unit.

Degree seeking graduate students are allowed no more than two semesters of general temporary leave, either consecutive or non-consecutive, to remain enrolled in the same program. This limit does not apply to leave accrued while enrolled in a previous degree program.


What technical requirements are necessary to engage in online coursework?

While individual requirements for courses may vary, the minimum technical specifications required to participate in an online learning course can be found by visiting Online Learning: Technical Requirements . If you have specific concerns about technology needs or access, please contact Sara Biggs at

What are the key security issues I need to consider when using Zoom?

Zoom is an easy way to teleconference with colleagues, but you need to be aware of several security issues and be aware that the Office of Information Technology continues to monitor the situation and identify best practices to safeguard the Zoom experiences of the AU user community. As of April 1, Zoom stopped work on all non-security related features and improvements for 90 days. Security issues to consider are:

  • Zoom Bombing: Because Zoom meetings are easy to host and join, uninvited guests are disrupting meetings. Zoom bombing can be significantly mitigated by putting controls into place at the account level—such as setting the waiting room to “on” by default—and providing hosts with best practices and meeting controls training.
  • Software Vulnerability: Zoom has provided software patches to mitigate identified vulnerabilities in the Windows and Mac versions of its client software to prevent hackers from installing malware, launching small-scale phishing attacks or taking control of the cameras or microphones of devices.
  • Privacy Policy: Zoom has updated its privacy policy and posted about the changes.
  • Data to Facebook: Zoom updated its iPhone app to no longer send data to Facebook. The data sent included information about the user’s iPhone such as model and carrier, iOS version, and other technical specifications including processing power and available memory. No personal data was sent.

Encryption: Zoom is no longer using the term “end-to-end encryption” and has clarified the limitations of their encryption, which appears to be less secure than the complexity of the industry standard and not at the level required by government agencies. Meeting hosts can specify that all participants must have an “end point” (e.g., Zoom client app) to receive or send the meeting as encrypted, and meeting participants are not allowed to join without one. 

What can I do if I can’t connect to Zoom, Blackboard or other platforms during class time?

If you are having problems connecting during class, please email your professor to let them know and then contact the Help Desk at or Blackboard support at

I don’t have reliable access to internet and/or the university systems. What should I do?

Please contact your individual faculty members and instructors to discuss arrangements. Faculty are working to be flexible and provide support for students.

What should I do if I don’t have the necessary computer equipment or internet access to participate in my classes?

Please contact your individual faculty members and instructors to discuss arrangements. Faculty are working to be flexible and provide support for students.

What if I don’t have or can’t afford internet service for virtual class participation?

Please consider visiting your local library if social distancing is possible as recommended by the CDC when in public spaces. Also contact your area internet provider to see if they are offering any discounts on internet services to help during this crisis.