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Campus Services and Operating Hours

The following services and resources are available on campus. As the university continues to monitor the developments around COVID-19, we will provide updates and make adjustments.


The AU Shuttle is operating on a limited schedule this summer, with morning and afternoon service on the Blue Line Route between Main Campus and the Tenleytown Metro Station and on demand pickup service available at other times through the shuttle app, which you can download from the AU Shuttle website. The Red Route between Spring Valley, the Katzen Arts Center, and the Tenleytown Metro Station will be available on demand only (via the app), and the Green Route between Spring Valley and East Campus will not operate. The AU Shuttle is only for students, faculty, and staff, and face coverings must be worn at all times.

Student Health Center - Summer 2021

The Student Health Center will be open for any students living on campus or in the D.C. region. Undergraduate, graduate, and WCL students will be required to provide proof of vaccination for the fall semester. Please see the details regarding the submission of the vaccination record.

COVID-19 Testing Schedule: Check the testing schedule for hours, locations, and information about on-campus testing for students, faculty, staff, and contract workers.

Patient Appointments:

The Student Health Center remains open for students.

Hours of operation are currently Monday—Friday, 8 a.m. - 4:30 p.m.

Students who graduated in May still have access to Student Health Center services until July 31, 2021, but need to call to schedule an appointment.

If you're a student and have health-related questions or concerns, please reach out to the Student Health Center via secure messaging (within the Student Health Portal) and you will hear back from your provider within one business day.  

Counseling Center

There are many mental health challenges associated with the impact that COVID-19 is having on AU and the world. Given the need for social distancing, the dispersal of our campus community for online learning, and state regulations governing mental health services, we have moved to a telemental health (TMH) model, which we believe puts us in the best position to support our community at this time. The Counseling Center is open and offering our services virtually during the summer on Monday to Friday, 9 a.m.- 5 p.m.

Crisis intervention is available 24 hours a day through AUProtoCall, 202-885-7979.

Due to the evolving response to COVID-19, there are limited services available during the summer when the majority of courses will be available online with some in-person classes offered in the sciences and other areas that require in-person activity. We continue to be here for you and to do all we can to support you virtually.

Library Services

As of August 9, the library has reopened to AU students, faculty, and staff. Your AU ID will be required to enter the building and masks are always required. Hours of operation are available on the library hours page.

Starting August 30, the American University Library will provide access to our neighbors and other community guests. To ensure the safety of all library users, it will be required that non-AU students, faculty and staff provide proof of vaccination before entry to the library. Guests will also be required to provide their name, email address, and phone number for the purpose of potential contact tracing. Anyone visiting the library will be required to wear a mask. We appreciate your assistance in keeping our community safe and taking these precautions to enable the library to remain open during this time.

Please follow these steps to study at the American University Library – visitor access begins August 30, 2021:

  1. Fill out the visitor registration form
  2. Stop at the Information Desk and Present your ID and Check In
    1. If it is your first visit, you will need to bring proof of vaccination (An original vaccination car, photo, or digital passport)
    2. Once the Information Desk attendant has checked you in, you are free to access the library

Please continue to monitor the Library's Twitter feed and website,, for any further updates.

Mail and Packages

Please see the Mail and Packages webpage for current information on mail services at AU residence halls and the Frequency apartments.

Washington College of Law

The WCL buildings are open for access to library materials and reserved study spaces in the Pence Law Library. Reminder: You must be WCL faculty or staff, or a WCL student with a study space or library service reservation, in order to access any of the WCL buildings (except the Yuma lobby printing station). Online reservations can be made for study spaces and for library service appointments. Study reservations are available during the following hours:

  • June 28-July 3: 10 a.m. to 8 p.m. daily, including weekends
  • Closed July 4 and 5
  • July 6-26: 10 a.m. to 8 p.m. daily, including weekends
  • July 27-28: Closed to everyone except bar exam takers
  • July 29-August 15: 9 a.m. to 5 p.m. Monday to Friday, closed on weekends
  • August 16: Open 24/7 without reservations

Contact Khelani Clay at or Adeen Postar at in the Pence Law Library with questions.