You are here: American University Coronavirus Community Resource Campus Services and Hours

Campus Services and Operating Hours

The following services and resources are available on campus. As the university continues to monitor the developments around COVID-19, we will provide updates and make adjustments.

Shuttle

The AU Shuttle is operating on a limited schedule this spring, with morning and afternoon service on the Blue Line Route between Main Campus and the Tenleytown Metro Station and on demand pickup service available at other times through the shuttle app, which you can download from the AU Shuttle website. The Red Route between Spring Valley, the Katzen Arts Center, and the Tenleytown Metro Station will be available on demand only (via the app), and the Green Route between Spring Valley and East Campus will not operate. The AU Shuttle is only for students, faculty, and staff, and face coverings must be worn at all times.

Student Health Center

The Student Health Center will be open for any students living on campus or in the D.C. region. Free flu shots are now available. Please schedule a Flu Vaccine appointment on the Student Health Portal.

COVID-19 Testing Schedule

Covid-19 testing for symptomatic students is available by appointment in the student health center.

Asymptomatic screening for Covid-19 will resume January 19.

Alternatively, students wishing to obtain a COVID-19 test should look at these resources.

Patient Appointments

The Student Health Center remains open for students.

Hours of operation are currently Monday—Friday, 8 a.m. - 4:30 p.m.

If you're a student and have health-related questions or concerns, please reach out to the Student Health Center via secure messaging (within the Student Health Portal) and you will hear back from your provider within one business day. 

Counseling Center

There are many mental health challenges associated with the impact that COVID-19 is having on AU and the world. Given the need for social distancing, the dispersal of our campus community for online learning, and state regulations governing mental health services, we have moved to a telemental health (TMH) model, which we believe puts us in the best position to support our community at this time. The Counseling Center is open and offering our services virtually during the academic year on Monday and Thursday, 9 a.m.-6 p.m., and Tuesday, Wednesday and Frida, 9 a.m. AM-5 p.m. At present, these hours are virtual. 

Crisis intervention is available 24 hours a day through AUProtoCall, 202-885-7979.

There are limited services available during the period when AU is suspending in-person classes due to the evolving response to COVID-19, and we know this is challenging. We continue to be here for you and to do all we can to support you virtually.

Library Services

The Library is committed to providing academic support for the AU Community. During the spring semester we will offer all usual services in ways that meet the needs of remote teaching, researching, and learning. These include:

  • Study space reservations for AU students
  • Curbside pickup for books, media, technology, and printing for AU students, faculty, and staff
  • Remote research support through chat, email, and virtual appointments

As this is an evolving situation, services and policies may change. Please monitor the Library's Twitter feed and website, www.ameican.edu/library, for updates. You may also contact circulation@american.edu with any questions.

Mail and Packages

Please see the Mail and Packages webpage for current information on mail services at AU residence halls and the Frequency apartments.

Washington College of Law

To comply with District of Columbia regulations, the American University Washington College of Law (WCL) is currently physically closed. The law library offers many services to support our students’ academic success, including remote reference assistance via email, Chat and Zoom, and all students have the ability able to check out books from the general collection with contactless delivery. When WCL is able to resume physical access to our buildings, the Pence Law Library will have some spaces available for students who reserve a study space. All study spaces will include access to campus Wi-Fi.