Who To Contact

Frequently Asked Questions

Students who complete all of the requirements for their degree, certificate, and/or honors by their graduation date will earn all applicable credentials and have them posted to their student record as normal so they appear on the transcript. Review and posting of credential completion will begin shortly after each term’s degree award date and take place over several weeks.

Diplomas will be mailed out six to eight weeks after the end of term. Graduates can update their diploma mailing address up to the graduation date by re-visiting their graduation application in Eagle Service. Any diploma mailing address change after that should be sent to graduation_services@american.edu.

Eligible graduates will be able order their regalia and have it home-shipped. Bachelors and master’s graduates purchase keepsake regalia (cap and gown). Doctoral graduates are able to rent their regalia (tam, gown, and hood) and have it shipped to their home. The package will include a label to return the rented regalia to Herff-Jones. A link to the ordering site will be sent to eligible students via email in mid-October for fall graduates.

Regalia is not required to view the online Commencement Celebration.