2FIX customer service response

2Fix FAQ

Who We Are

The 2Fix Customer Response Center (CRC) is the main communication center and the central point of contact between the campus community and the Facilities Management department. We staff both the normal and Emergency Hotlines from one central number, 202-885-2349. We are here 24 hours a day, 365 days a year to respond to all of your building needs.

What is 2Fix?

2Fix stands for "To Fix and Repair", and refers to the Facilities Customer Response Center 202.885.2349. It is the main telephone extension (x2349) to reach the Facilities Management department. You may also visit our 2Fix FAQ page for more information.

What We Do

The 2Fix Customer Response Center is one of the busiest communication and processing units on the university campus. We answer on average about 15,000 calls and processes approximately 50,000 work requests annually.

All building, grounds and vehicle maintenance, support services, housekeeping, energy and engineering and capital renewal & deferred maintenance work requests are funneled through the Customer Response Center (CRC) for evaluation and processing before dispatching and assigning to the appropriate Facilities Management unit.

The 2Fix Customer Response Center is staffed by a team of (5) certified Maintenance Coordinators who work closely with the FM managers in planning, scheduling, monitoring, managing, measuring and reporting on the FM workloads.

The 2Fix Customer Response Center is also responsible for sending out Facilities Management formal communication such as service interruptions, notifications and announcements about work that may impact the campus community.

Where We Are

We are available 24 hours a day by phone, but please do feel free to drop by anytime between 6 am and 6 pm and pay us a visit! We are located in the lower level of the Asbury Building, enter through the rear door that is next to the big roll up door, there is a sign that says, "Facilities Maintenance." We are very friendly and look forward to developing a mutually beneficial relationship with all of our customers.


In the event of an emergency or sensitive situation, please call 2-Fix, x2349 or (202) 885-2349, 24 hours a day. Emergencies are situations that demand immediate response to protect and save lives and property (i.e. elevator trap call, fire, fire alarm, leak, flood, power outage, major equipment failure, etc.).

If your request is of a routine nature, such as general building maintenance or repairs, building temperature concerns and the like, please contact us at the same number, 2-Fix, x2349 or (202) 885-2349. If you need assistance with a building alteration or improvement, please contact us at 2-Fix, x2349 or (202) 885-2349. We can assist with the design and scoping of your project!

For both of these categories of projects, there is a specific form to be submitted. Please see our 2-Fix FAQs page for these two forms plus detailed information regarding these kinds of projects. Alternatively, feel free to email us for NON-EMERGENCY matters only at 2Fix@american.edu.