Beginning February 2012, AU will begin paying all employees electronically via
Direct Deposit or via
TotalPay® Card. We are going paperless as part of our on-going effort to implement sustainable practices.
Employees who do not submit their Pay Selection information through Eagle Service and who do not sign up for Direct Deposit will be automatically issued a
TotalPay® Card. Employees are allowed two (2) paper checks before they will be issued the TotalPay® Card. Employees may also opt in to the program through the Pay Selection form in Eagle Service. To switch to direct deposit after being issued a TotalPay® Card, please navigate to 'Eagle Service - Banking Information' to make the necessary changes. If you are prompted for a TotalPay® account number and don't know it, please contact Payroll at (202) 885-3520.
A.TotalPay® cards work the same way as a traditional debit card issued by banks to people with a checking or savings account. TotalPay® cards will be distributed to American University employees who do not sign up for direct deposit by January 13, 2012 (January 27, 2012 for returning students and teaching adjuncts) so that they may receive their pay electronically, even if they do not have a bank account. Return to FAQ Table of Contents
Q. How do I access my funds using the TotalPay® card?
Q. Why is American University shifting away from paper paychecks to the TotalPay® card?
A. American University has a campus-wide initiative of going green and also looks for increased efficiency and cost savings, where possible. By not issuing paper paychecks, the university is able to lower paper usage, save on check manufacturing expenses and on replacement and reissue expenses as a result of check spoilage and checks not cashed, lost, or stale dated. The university also is able to achieve greater compliance with audit and state wage payment laws. Return to FAQ Table of Contents
Q. What are the advantages to having this card?
Dependable, safe, and very convenient way to receive your pay
Access to your pay on payday morning
Funds accessible through Allpoint Network ATM withdrawals
You can make purchases at stores and get cash back
You can write Money Network™ Checks
Transfer funds to a personal or joint checking account
A. Employees without bank accounts often incur high fees when cashing their paychecks and then incur additional costs when paying bills using money orders or traveling to a payment location to pay in person. TotalPay® cards provide employees with the ability to access their wages in a much cheaper, safer, and more convenient manner than when paper paychecks are used.
Q. Will my funds in the TotalPay® card account be FDIC insured?
A. Yes. The Federal Deposit Insurance Corporation (FDIC) has issued an opinion making clear that the funds loaded onto a TotalPay® card are FDIC insured. Return to FAQ Table of Contents
Q. How much can I withdraw at a time?
A. You may withdraw up to $400 a day at an ATM (based on each ATM's limit policy) and get up to $9,999.99 from a single, pre-authorized Money Network™ check. You also may transfer your entire balance via direct deposit to your personal bank account. Store purchases have a $600 per day limit. Return to FAQ Table of Contents
Q. How do I make a purchase with my TotalPay® card?
A. If you make a Signature Debit Purchase:
Swipe the Money Network™ Pay card at the cash register PIN pad.
Sign for purchase.
No card transaction fee will apply.
If you are doing a PIN Debit Purchase:
Swipe the Money Network™ Pay card at the cash register PIN pad.
Select “ATM/DEBIT” and enter 4-digit PIN.
For cash back, select “CASH BACK” and the amount, or ask cashier for cash back.
A. Firstdata is the vendor that manages many of the transactions related to the TotalPay® card. You can contact Firstdata Customer Service at: 866.402.1237 or 888.913.0900, or e-mail mncustomer firstname.lastname@example.org. Firsdata Customer Services can assist with all questions relating to the TotalPay® card including:
Q.What if I have a payroll question, can I still contact the Payroll Office?
A. Yes. You may still contact the AU Payroll Office for any pay-related question. For TotalPay® card-related questions, call 866.402.1237 or 888.913.0900, or e-mail mncustomer email@example.com. Return to FAQ Table of Contents
Q. I have lost my card. Can I receive another one?
A. Yes. If you never received your initial card, FirstData will send a replacement card at no charge, after that you may receive a replacement card for a $6 fee. Call Firstdata Cardholder Center at 888.913.0900 (select option 2), or e-mail mncustomer firstname.lastname@example.org to report a lost card. You will receive a replacement card via regular mail in approximately seven to ten business days. You will receive the TotalPay® card at your mailing address in an unmarked, window envelope. To access funds in the interim, call customer service for assistance issuing a Money Network™ check. Return to FAQ Table of Contents
Q. How will I receive my TotalPay®card?
A. You will receive the TotalPay® card at your mailing address in an American University Office of Human Resources envelope that will marked as Confidential. Be sure to look for the TotalPay® card in the mail, as it will be the only means by which you will have access to your pay. Also included in this mailing will be:
Q. Can I upgrade my TotalPay® card/account with Firstdata, and what are the advantages?
A. Yes. Upgrading your TotalPay® card/account will allow you to receive funds from other sources in addition to your pay, and add cash to your account from Western Union locations. You also will be able to order a secondary account for a family member or friend. You then will be able to transfer funds from your account to any of the secondary accounts. To upgrade your account, contact TotalPay®’s customer service at 866.402.1237 or 888.913.0900. Return to FAQ Table of Contents
Q.Can I do a money transfer to another country from my TotalPay® card?
Q.What happens with my final pay when I no longer work for American University?
A.Your final pay from American University will be a paper check. However, if you were issued a pay at any time during your employment tenure and funds were deposited on the card, and not used, then your card will stay active as long as you have funds available, and you may continue to you use your TotalPay® card until your account balance is zero. Please note: the card will stay active up to 180 days after receipt of the final pay date your pay was deposited on your card.