Payment Plan FAQs

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What plans are available?

Payment Plan Options for Fall 2015.

You must choose your payment plan option based on the enrollment period.

Enrollment Period One: Applications Received by July 24, 2015

5-months: Payments due August 1 through December 1

4-months: Payments due August 1 through November 1

3-months: Payments due August 1 through October 1

2-months: Payments due August 1 through September 1

Enrollment Period Two: Applications Received Between July 25, 2015- August 15, 2015

4-months: Payments due September 1 through December 1

3-months: Payments due September 1 through November 1

2-months: Payments due September 1 through October 1

Enrollment Period Three: Applications Received Between August 16, 2015- September 16, 2015

3-months: Payments due October 1 through December 1

2-months: Payments due October 1 through November 1

Applications will be processed according to the enrollment period in which they are received. We reserve the right to assign a plan if an application is received outside the enrollment period for the plan indicated. No applications will be accepted after September 15th for Fall 2015. A new application will be required for Spring 2016 should you wish to participate.

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Where can I find a list of itemized charges and my current balance due?

Your current balance due is available 24 hours a day on your Student Finance statement, or the Account Activity tab of your student Eagle Service portal.

Find My Current Balance

An itemized list of charges can be found by clicking on "Expand All" on the Account Activity tab. Please review all of your charges and credits. For questions regarding discrepancies between anticipated charges and charges listed, please see the contact list provided below.

In addition, you can find your current balance listed as the "Amount Due" on the paper bill.

Find my current balance.

This balance reflects any Federal loans and/or AU grants and scholarships which were part of your award package and have been accepted.

Outside scholarships and private loans will be deducted from your balance due upon receipt from the outside institution. Please indicate on application if you have outside scholarships or private loans.

Please note Federal Work Study is paid directly to the student and will not be reflected in this balance. Federal Work Study should not be included in APP calculations.

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The Financial Aid listed on my portal is not what I was expecting. What should I do?

If you are expecting financial aid that is not reflected on your student account, logon to your student portal (, select the financial aid links and open the MyDocs Page for further information regarding your financial aid.

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What about my outside loans or scholarships?

Outside loans and scholarships will not be reflected on your account until payment is received. However, expected outside loans and scholarships still can be included in payment plan calculations.

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Where can I see the details of my payment plan online?

You can review your account and access a PDF bill on your student portal ( Under your Personalized Links, select Eagle Service and then select Student Finance. On the Account Activity tab select View Payment Plans. This will open the Plan Information and Plan Schedule.

Payment Plan Details

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Can I change my budget amount?

You may change your budget amount by submitting a written request to from the student's AU assigned e-mail address. Please title e-mail: "APP Adjustment Request.", and include the student name and AU ID.

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How can a parent or other third party view my bill?

Per FERPA regulations, students must consent to release a record to a third party. Students can access PDF copies of their statements 24 hours a day and e-mail them to any interested parties.

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How can a parent or other third party make a payment towards my payment plan?

Online payment plan payments may only be made through the Student Portal by accessing Eagle Service.

Third Party Individuals should mail check payments to:

American University – Student Accounts
Attn: American Payment Plan (APP)
4400 Massachusetts Ave, NW
Washington, DC 20016-8073

Please write the student AU ID number and name on the check.

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Is there a summer payment plan option?

American University does not have a payment plan for the summer term. All payments are due in full by May 1st or at the time of registration.

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How can I terminate my enrollment in the plan?

You can terminate your enrollment in the payment plan at any time by e-mailing Please note, if your account is not paid in full when your plan is terminated, the balance will be subject to 1% finance charges and financial restriction per university guidelines.

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How can I submit my payment plan application?

Please see the Payment Plan Application page for instructions on how to submit your application.

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Whom do I contact if I have a question regarding my statement?

Please follow the links to the appropriate offices for questions regarding:

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