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Dependent Care and Family Services & Resources

Emergency Back-up Care

Bright Horizons® provides you with emergency back-up dependent care when you experience a break down in your regular care. The Care Advantage program consists of a nationwide network of child care centers and in-home care agencies that are available to you at a moment's notice.

AU full-time faculty and staff are eligible for:

  • 15 days of subsidized, emergency back-up care per calendar year;
  • Copayment of $15/child/day or $25/family/day;
  • Copayment of $8/hour for in-home care.

Dependent care includes children, adults, and elderly loved ones. For example, emergency back-up care can be used when:

  • Your child's school closes due to inclement weather, but you are schedule to work;
  • Your child is mildly ill and needs to stay home from school or day care;
  • You are transitioning care arrangements for your elderly parents or in-laws.

Additional family support

Bright Horizons provides referral services and discounts for non-emergency child care, elder care, pet sitting, tutoring, and housekeeping services.

Nannies, elder care, pet care and more

American University full-time faculty and staff have subsidized access to a database of nannies and sitters for full-time or part-time care, Elder caregivers, pet sitters and housekeepers.

Senior care planning resources

The Bright Horizons web-based research platform assesses your senior care needs. Or you can use their personal assessment partners at a discounted rate.

Test prep and tutoring services

Referral services for private and small group tutoring for SATs/ACTs, standardized tests, common core subjects, and general help for students.

Deals and discounts at child care centers

Preferred enrollment at Bright Horizons centers and tuition discounts nationwide at participating child care centers.

Full-time faculty and staff.

Register for free to make a reservation for emergency back-up care or to access any of the dependent care/family services and resources. Advanced registration is highly recommended for the back-up care service. 

  • Register online or by phone, 877-BH-CARES (877-242-2737)
  • Reservations are required
    • Reservations can be made up to one month in advance to the date(s) care is needed
    • Care can be scheduled for up to five consecutive days
    • Reserve care online or by phone

By registering for this benefit through Bright Horizons, you acknowledge that:

  • American University does not endorse or recommend any particular care giver or child care center and makes no warranties or representations as to the quality, safety or other features of such services.
  • The University expressly disclaims any and all responsibility for any issues that may arise with regard to such services.

The University encourages all participants to carefully evaluate any provider they are considering for back up care services.

Cancellations made after 5:00 p.m. the business day prior to care will count as a use and all applicable co-payments will apply.

Bright Horizons

Care consultants: 877-BH-CARES