2018 Customer Support Award Staff Performance Awards
Everett Buchanan has been an AU ambassador for twelve years, welcoming regular riders and visitors on the AU shuttle. Everett is much more than a shuttle operator; he is compassionate, engaging, and an important part of the community.
Everett takes the time to get to know his riders by learning their names, empathizing with their personal challenges, and sharing their victories and accomplishments. He engages them on their short 5-10 minute rides with his “Word of the Day, Marvelous Mondays, Terrific Tuesdays, etc.
In addition to being a daily dose of sunshine, Everett educates the community on shuttle etiquette and safety so riders arrive safely and in a better mood, ready to start their day at AU. He cares about his work, but more importantly, he cares about the people that he interacts with each and every day.
Everett was nominated separately by two different people for his outstanding commitment and exceptional customer service. Everett is a shining example of the best of our community and we are pleased to present him with the 2018 Customer Support Award.