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You are here: American University University Library Technology Blackboard Support
Contact Us
University Library
4400 Massachusetts Avenue NW
Washington, DC 20016-8046
United States
Blackboard Support
Faculty Preparedness to Maintain Instructional Continuity
Please use the tabs below to filter the content based on your needs. If you can't find an answer to your question, please let us know using the contact methods listed.
Resources
If you are a student and having issues with Blackboard, please use the links below to find solutions to the most common Blackboard problems. NOTE: Remember that not all professors use Blackboard. Please check with your professor before inquiring about the status of a class.
Introduction to Blackboard - PDF to help you navigate the Blackboard Interface
Submitting Assignments - How to submit assignments within Blackboard
Test Taking - Ins and outs of how to navigate a test inside of Blackboard
Grades - How to access your Grades in Blackboard
Respondus/Lockdown - Respondus LockDown Browser Student Guide
Kaltura Video Recorder - Quick Start guide on how to integrate videos
Instructor Feedback - Quick start guide on how to view instructor feedback
Blackboard Collaborate - Documentation on how to use this application
Discussion Boards (Create) - Video on how to create a discussion board thread
Discussion Boards (Reply) - Video on how to reply to a discussion board thread
Blackboard Learn - Support document to fix the Blackboard App formatting
Resources
If you are a instructor and having issues with Blackboard, please use the links below to find solutions to the most common Blackboard problems.
Introduction to Blackboard - PDF to help you navigate the Blackboard Interface
Course Groups - Guide on the things you can do with Groups inside of Blackboard
Creating Assignments How to create assignments in Blackboard
Creating a Test - How to create a Test in Blackboard
Grade Center - How to do Customization, Grading, Reporting, etc
Inline Grading - How to access and complete inline grading on an assignment
Grading in Tools - How to grade with Tools in Blackboard
Lockdown/Respondus - Guide to Respondus Monitor & Lockdown Browser tools
SafeAssign - Quick Start guide for SafeAssign, an anti-plagiarism software
Blackboard Collaborate - Documentation on how to use this application
Course Availability - Video explaining how to set the availability of courses
Customizing My Courses - Guide on how to customize your course list
Kaltura Video Recorder - Guide to creating videos with Kaltura and CaptureSpace
Attendance Tool - How to record and grade attendance within Blackboard
REACH Auto-Captioning - Guide to using this tool for video captioning