Welcome to the Blackboard Support page. On this page, you find a multitude of resources for Student and Instructors that will help with any problems you are encountering inside of Blackboard. Please use the tabs below to filter the content based on your needs. If you can't find an answer to your question, please let us know using the contact methods listed.
Helpful Links
Blackboard Login - Login page for AU Blackboard
Known Issues - An overview of known issues with Blackboard and helpful solutions/workarounds
Blackboard Help - A external Blackboard site to help users in a more general way - not specific to AU
Media Management - Support page for Kaltura - our media management tool
Tutorials beneficial for both Students & Instructors
How to login to Blackboard - A simple, 30 second video that walks you through the login process
Blackboard Troubleshooting - A simple, 30 second video that highlights two common login issues
Blackboard Discussions - Advanced tutorial page on how to use the Discussion Board
Blackboard Email - How to send messages from inside a Blackboard Course to others
Helpful Resources
If you are a student and having issues with Blackboard, please use the links below to find solutions to the most common Blackboard problems. NOTE: Remember that not all professors use Blackboard. Please check with your professor before inquiring about the status of a class.
My Blackboard and Navigation - PDF to help you navigate the Blackboard Interface
Submissions - Advanced tutorial on how to submit assignments within Blackboard
Test Taking - Ins and outs of how to navigate a test inside of Blackboard
Grades - How to access your Grades in Blackboard
Lockdown/Respondus - Quick Start guide of what Respondus Monitor & Lockdown Browser tools are
Kaltura Video Recorder - Quick Start guide on how to integrate videos into Blackboard with Kaltura
Instructor Feedback - Quick start guide on how to view instructor feedback inside of Blackboard
Blackboard Collaborate - Documentation on how to use this application
Discussion Boards - Create - A quick guide on how to create a discussion board thread
Discussion Boards - Reply - A quick guide on how to reply to a discussion board thread
Blackboard Learn App Support - Support document to fix the Blackboard App formatting
Helpful Links
Helpful Tutorials
My Blackboard and Navigation - PDF to help you navigate the Blackboard Interface
Course Groups - Guide on the many things you can do with Groups inside of Blackboard
Assignments - Overview of Assignments in Blackboard - How to Create, Edit, Grade, etc.
Grade Center - Overview of this area of Blackboard. Customization, Grading, Reporting, etc
Inline Grading - Step-by-Step guide on how to access and complete inline grading on an assignment
Lockdown/Respondus - Quick Start guide of what Respondus Monitor & Lockdown Browser tools are
SafeAssign - Quick Start guide for SafeAssign, an anti-plagiarism software
Blackboard Collaborate - Documentation on how to use this application
Course Availability - Video explaining how to set the availability of courses
Customizing My Courses - Step-by-Step guide on how to customize your course list
Kaltura Video Recorder - Instructor guide to creating videos with Kaltura and CaptureSpace
Attendance Tool - Instructor guidance on how to record and grade attendance within Blackboard