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Blackboard Support

Need Help With Blackboard?

Welcome to the website for the Blackboard Support Group! On this website, you will find information about training workshops for faculty, online documentation for faculty and students, and links to videos and podcasts for students and faculty.


If you need help or would like training on Blackboard or any software mentioned below please contact us at 202-885-3904 or email to blackboard@american.edu. We plan to begin offering group training sessions beginning mid-September.

Introduction to Blackboard

Learn how to upload a syllabus, post an announcement, request e-reserves, send out a group email, create links to articles and images through LinkMaker and use other basic features of Blackboard.

Advanced Blackboard

In this workshop, participants will create assignments using the Assignment feature, and practice weighting these assignments in the Grade Center. We will also discuss best practices in teaching with blogs and discussion boards. 

Introduction to Collaborate

Collaborate allows you to talk, chat, present PowerPoints, share your screen, and invite guests. It is similar to Skype or Google Hangouts except it can support up to 400 people. 

Introduction to Panopto

Panopto is a tool for recording your screen, lectures, and PowerPoints, to be shared with students later. It is an ideal tool for non-live sessions, such as asynchronous online classes.

Introduction to Piazza

Piazza offers a rich platform for asking and answering questions, monitoring class debates, and for sharing ideas. With Piazza's easy to use features, you can easily facilitate online discussions. In this workshop you will setup Piazza for your class. 


Looking for help with Blackboard? Our Online Documentation, Videos, and Podcasts below provide basic help and detailed answers for the most common questions and problems.

Online Documentation

The Basics:

Advanced Features:
Step-by-Step Guides: Discussion Board Pedagogy:


If you are a student and having issues with Blackboard, please use the links below to find solutions to the most common Blackboard problems. If you are using Blackboard 9 for the first time, try checking out our Blackboard 9 for Students podcast for a few quick tips you might find useful. Finally, remember that not all professors use Blackboard. Please check with your professor before inquiring about the status of a class.


Getting Started:

  • You can find information about basic Blackboard features here.
Advanced Features:



If you are unable to find answers to your questions online:

(202) 885-3904
Bender Library, Room 321
Monday to Friday
9:00am - 5:30pm

Top 10 Online Blackboard 9 Tutorials

Here are a few step-by-step tutorials from Blackboard that are really great for getting used to some of the new features.