Students can arrange to see a clinician on an emergency basis during weekday business hours by calling 202-885-3500. Urgent Care Drop-In Hours are available the same day (M-F between 2-4 PM), while non-emergency appointments are generally available within a few days to a week.
After hours, a Counseling Center clinician can be paged for an emergency consultation by contacting AU Public Safety or a member of the Housing and Dining Services staff. When a crisis occurs that affects the community or a group of community members, Counseling Center clinicians will facilitate crisis-response meetings and consult with students, families, faculty, and staff. After-hours personal crisis support is also available from several 24/7 Hotlines listed below.
For urgent mental health questions or concerns after hours, students may also call the Collegiate Assistance Program at 1-855-678-8679 PIN: 1009. The Collegiate Assistance Program is staffed by Licensed Clinicians and Registered Nurses. When you speak with one of these staff members, they will assess your symptoms and help you determine what type of support is needed. For example, they can help you determine whether you need immediate care or if you can wait to see a professional the next business day. In situations where you can wait to see a professional, the staff can often provide strategies for coping to help you feel less distressed until you can be seen in-person.
IN CASE OF EMERGENCY: In any on-campus emergency which represents a threat to safety or life, call AU PUBLIC SAFETY at x3636. For off-campus emergencies which represent a threat to safety or life, call your local emergency response services, dial 911, or proceed to the nearest hospital Emergency Room.