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Frequently Asked Questions on Counseling Services for 2020-2021

There are many mental health challenges associated with the impact that COVID-19 is having on AU and the world. Given the need for social distancing, the dispersal of our campus community for online learning, and state regulations governing mental health services, we have moved to a hybrid model of functioning, which we believe puts us in the best position to support our community at this time.

For additional questions about AU's response to COVID-19 (including academics and campus support services), visit the community FAQ. 

Yes, the Counseling Center is open. We offer virtual services and limited in person services.

The Counseling Center is open during the academic year on Monday and Thursday: 9 AM-6 PM and Tuesday, Wednesday and Friday: 9 AM- 5 PM.  

Crisis intervention is available 24 hours a day through AU ProtoCall, 202-885-7979. Caregivers, faculty and staff may also call AU ProtoCall services if concerned about a student.

The Counseling Center is closely monitoring the ever evolving response to COVID-19, and is following the operating status of the university.  We continue to be here for you and to do all we can to support you during this time.

For students physically located in DC an Initial Consultation appointments can be scheduled by calling our main number, 202-885-3500. Appointments are not made in-person.

During this appointment, students will meet (virtually or in-person) with a clinician to determine a collaborative plan of care.

If a student is in need of support, they can use AU ProtoCall Services. AU ProtoCall is available 24/7 all year long. Students can use AU ProtoCall services regardless of their location. The number for AU ProtoCall is 202-885-7979.

The AU Counseling Center provide the full scope of our current clinical services (e.g. Initial Consultation assessments, ongoing individual therapy, group counseling) to students who are physically located in the District of Columbia.

If you are physically in DC:  AU students in Washington, DC can access all current clinical services virtually.

Students Outside of DC: All students, wherever you are located, can receive referral services and support through My SSP. You also have access to AUCC Protocall services (202-885-7979) if you are experiencing a crisis and need to speak with a clinician.

Please contact the main Counseling Center number (202-885-3500) and speak with a clinician on the telephone.

Calls that cannot be answered immediately will be returned within 24 business hours.

Yes, absolutely. These sessions use a secure HIPAA compliant video conference platform.

In addition to clinical/therapy services, the Counseling Center offers a number of resources on our webpage on COVID-10 mental health resources. We hope these will be helpful in navigating these difficult times.

Yes, the counseling center will help support students in finding referrals in their respective location. Students can contact My SSP for referral support.

AU students now have access to a personalized wellness platform, YOU@American. From mental and physical health, to friendships and finding balance, YOU@American has self-checks and evaluations to help each student assess their challenges, set their own goals, and support their wellbeing. YOU@American is a personalized and 100% confidential web platform connecting students to online tools and campus resources to support their goals to succeed, thrive and matter at AU.

Students may also access My Student Support (My SSP) to receive additional resources, referrals, assessments, and support. My SSP can be accessed 24/7, inclusive of all locations in the U.S. and abroad.