Reaching Out
Call the Well-Being Center at 202-885-3500 and we'll work with you to schedule an initial consultation where we can learn more about our psychological services. You can also schedule a wellness meeting by visiting Hughes Hall 105.
Please know that you can always speak with someone via the AU ProtoCall Services 24/7 if you are experiencing a crisis. The number for AU ProtoCall is 202-885-7979.
At Your Initial Consultation (Intake)
Typically, appointments are virtual. Please allocate 1.5 hours from your arrival time for your consultation appointment. You will need to reschedule your appointment if you sign on or arrive more than 15 minutes after your appointed arrival time.
For virtual (telemental health) appointments: On the day and arrival time of your appointment, you will log on to the Center Doxy platform. Upon accessing the platform, please use the drop-down menu to select “americanuniversitycounselingctr” as the name of the clinician room you will enter. You will need your student username and password for the platform.
As a reminder, due to licensing laws, you will need to be physically located in Washington, DC (not Maryland or Virginia) at the time of your appointment. You will also need to show a photo ID to your clinician. A photo ID is required for any first-time appointment with any clinician in the center.
For in-person appointments: If you need a private space in the center for your virtual appointment, arrangements can be made when scheduling your appointment. Please note that if you have not reserved a space in the Center prior to your appointment, we cannot guarantee a space will be available for you. In addition, you must show a photo ID at the start of your appointment.
Please bring a laptop or other device to complete paperwork for your appointment and to attend your appointment. If the assistant is not at the front desk, you will need to check in with the virtual assistant by going to the Center Doxy platform.
In the Center, you will be required to wear a mask over your mouth and nose at all times in public areas.
During your appointment: You will meet with one of our clinicians, who will help you sort out your concerns, gather some background information, provide initial strategies for healthy coping, and discuss your options for further care.
What's Next
You and your clinician will choose an option based on what you discuss in your initial consultation. This could include:
- Individual Therapy
- Therapy / support groups
- Psychiatric Services
- Private psychotherapy off campus (we help with referrals and appointments)
- Consulting with a different offices on campus, such as the Student Health Center, Dean of Students, Academic Support and Access Center, or others.
Ongoing appointments will be arranged with the help of your clinician.
If You Can't Make Your Appointment
Please call the front desk at (202) 885-3500 to cancel or to reschedule your appointment.