Patient Visit Information
Things To Know Before Your First Visit
Please bring your AU ID card with you to your visit and present it upon check-in., If you do not bring your AU ID card we require photo identification before check-in.
Arrive 15 minutes Early
Please arrive 15 minutes before your scheduled appointment. This will allow you enough time to check in for your appointment and complete any necessary paperwork. We make every effort to see patients at their scheduled appointment time, however occasionally emergencies occur and our office falls behind schedule. We ask for your understanding. We also ask that patients provide 24 hour notice when needing to cancel or reschedule their appointment. With this advanced notice, the time can be scheduled for another patient.
You should bring your current insurance card with you, even if you are on the AU plan, every time you visit the Student Health Center. Although you may be coming to the health center for a routine visit, your provider may order lab work that requires your insurance information.
Medical History Information
When you arrive for your first appointment, you will be asked to complete a medical history form that collects detailed information regarding your past medical history. The form can be downloaded and filled out in advance in case you are unsure about your medical history and have questions for your parent or guardian. If you complete the medical history form in advance, please make sure you bring it with you or you will be asked to complete the form during your visit.
In order to provide students with the best care available, the Student Health Center charges low-cost visit fees rather than making students work with complex insurance rules, elaborate co-payments, or insurance deductibles. If you would like your provider to perform rapid, in-house testing (for example 15 minute strep, mono, flu or HIV tests), there may be some additional fees associated with those tests. While we try to keep these fees as low as possible for students, the medical testing supplies can be expensive and the fees help to cover these costs.
Prior to your first appointment, please review the Student Health Center fee schedule. If you have any questions about the fee schedule, please ask a Student Health Center staff member. Please bring a form of payment with you at the time of your visit. The Student Health Center accepts cash, checks, Visa, MasterCard, or EagleBuck$ as forms of payment. We cannot bill your student account for Student Health Center fees. Immunizations require pre-payment before they are administered.