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This page contains information for students with AU-operated housing assignments as of July 30, 2020 when AU announced the plan to offer remote only courses for fall 2020. HRL has worked hard to ensure all of your housing related needs have been planned for and this page outlines what will happen next and what you need to do. 

In response to the changing COVID-19 health and safety conditions, below are updated Frequently Asked Questions. For general AU operations updates, visit the COVID-19 Resources page.

Frequently Asked Questions

We will work to cancel all housing assignments and meal plans and remove all charges from your Eagle Service account.   

  • If you’ve already paid, your housing and dining charges will be removed. Please be aware that if you have other outstanding charges, the returned fees will first be applied to those charges before any funds are returned to you.  
  • If you have not yet paid, please do not make payment for housing or dining charges. Further clarification will come from Student Accounts concerning the August 1 due date for fall fees. 
  • If you’ve already shipped ahead: All items received on-campus will be returned to sender in the coming few weeks. If you shipped directly from a retailer (ex. Amazon), please work to cancel your order in advance. We are unable to provide any tracking.  

  • If you’ve not yet shipped: Please do not send anything to campus and remove your on-campus address from any ordering systems.

You will be contacted directly by each vendor to share your options

  • Students who paid for a MyFridge Rental have 2 options:

    1. Refund your rental fees or

    2.  Hold a credit on your account for a future rental

  • Students who paid for products from OCM have 2 options:

    1.  Cancel your order and recieve a refund or

    2.  Change your shipping address to ship items home instead of to campus

If you are a returning student who stored items during the spring 2020 semester with UPS, UPS will contact you directly to discuss your options. We have coordinated a discounted 5-month storage option for a flat fee of $249, or UPS can provide quotes to ship items home. You can find out more information https://www.austorage.com/info/storage-retrieval-options/

We will contact you through AU e-mail during the fall semester when information about applying for spring housing is available. We anticipate having a process in place by early November but appreciate your patience as we know variables will continue to change. Details will be shared here in the future.

If you believe you need to reside in our limited emergency housing for the fall semester, please contact EmergencyHousing20@american.edu to make this request.  All questions about and responses to Emergency Housing questions should be directed to this email address. We ask that you are patient as requests are reviewed and responded to through the email above. 

If you are attending AU and taking online classes, your $200 housing deposit will be credited toward your tuition/student fees.

If you are withdrawing from AU, as stated on all our publications, the $400 tuition and $200 housing deposits are non-refundable.

Further questions about the housing deposit can be directed to undergraduatedeposits@american.edu