Our main office is in Anderson Hall on the first floor. You can reach us by calling 202-885-3370 or emailing housing@american.edu. See our Contact Information page for our full contact details and phone numbers for specific buildings.

The Federal Education Rights and Privacy Act (FERPA) is a federal law that applies to educational agencies and institutions that receive funding under a program administered by the United States Department of Education. FERPA affords students certain rights with respect to their education records. Read more on the Protecting Student Privacy website.

You can check into your residence hall any time on or after the specified date and time for each semester, which will be emailed to you and on our website. Refer to our Fall Move-In webpage for complete information.

To send belongings and packages ahead of time, make sure that they are addressed to your room in the correct format, including the last four digits of your building's zip code. See below for an example. Accurate mailing information will ensure your items get to you as soon as possible.

John Smith
American University
Anderson 123
4400 Massachusetts Avenue, NW
Washington, DC 20016-8101

For academic year student deliveries, we cannot begin accepting packages for the Fall 2018 semester until Monday, August 13. Any delivery attempts prior to this date will be refused due to limited storage space.

No, Housing & Residence Life assumes responsibility for cleaning common area and community spaces, but responsibility for student rooms and/or suites remains with the residents of that unit. Our office and staff do not provide vacuum cleaners or other cleaning supplies for use by students. In accordance with the Housing License Agreement, students are expected to return their room to "broom clean" condition upon checking out. Failure to do so may result in cleaning charges assessed at the time of checkout.

Each floor of the residence halls has approximately two-three washers and dryers. Each wash cycle costs $1.75 and each dry cycle costs $1.75. On-campus laundry machines operate on EagleBucks for increased student convenience.

All washers on campus are energy efficient, front load washers. For best results, it is suggested that you use high-efficiency liquid detergent to avoid machine issues.

American University students can check the status of all on-campus laundry machines by using the Laundry Alerts website. Additionally, you can use the notification option that will send you an e-mail when your laundry is completed.

All service issues with the washers or dryers should be submitted to Caldwell & Gregory online or called in at 1-800-927-9274. All card reader issues should be submitted through a 2FIX request to Facilities Management.

Washers on campus are energy efficient, front load washers. For best results, it is suggested that you use high-efficiency liquid detergent to avoid machine issues.

A standard twin bed with mattress is provided for each resident, with the exception of students in Nebraska Hall (full). In all residence halls, an extra long bed and mattress is available for qualifying students who meet a minimum height of 6'3" for the 2018-2019 academic year. To request an extra long bed and mattress, e-mail housing@american.edu with documentation of your height.

AU uses a single stream recycling system as of spring 2018 so there is no need to sort recycling. All recycling can be placed in one bin.

Place used corrugated cardboard next to any recycling station (break down boxes until they are flat). The cardboard will be taken to a large exterior container by housekeeping.

Additionally, there are clothes recycling centers located at the outside of each residence hall where students can place clothes they no longer need or want. All of AU's recycled materials are taken to a Materials Recycling Facility (MRF).

At the MRF these materials are sorted, grouped and transported again for reprocessing into usable products.

Summer storage is a popular option for students looking for a way to store their belongings while they are at home or abroad. The UPS Store provides safe and convenient storage for all AU students. The UPS Store is located on campus and provides in-room delivery when student items are returned in August. For more information about summer storage, visit the UPS AU Storage website.