Get to the right place quickly with these direct links, emails and tips.
First-year students: You have a single go-to person as a key contact. (That's your first-year advisor, who is also your AUX instructor, as described here. They'll be touch with you and meeting you virtually.) To connect, this is the link to make appointments online.
Each advisor offers drop-in hours, virtual office hours and scheduled appointments. You can find the times, hours and contact information posted in three places:
- Your AUx1 syllabus
- In the Canvas site for your AUx1 courses
- On the first-year advisor appointment site – which is publicly available and viewable
You can also reach a person quickly by contacting the general email inbox (firstname.lastname@example.org) and the main phone line (202-885-7000) from 9 am-5 pm Monday-Friday.
Graduate students: Advising is also by school or college.
Academic Support, Tutoring & Writing Center
In addition to your advisors, there are many resources to support student success – and right now, that includes addressing the challenges that can come with online learning. Support includes academic coaching, tutoring services (the Tutoring Lab, Writing Center and Quantitative Support), supplemental instruction, and a range of academic resources.
Academic support appointments are all virtual and can be scheduled online:
- For the Tutoring Lab, Writing Center, and Quantitative Support, book appointments here.
- For Academic Coaching, book appointments here.
- Students in courses with Supplemental Instruction (SI) will receive information from their SI Leaders about how to access services via Blackboard Collaborate.
These services are operated by the Academic Support and Access Center (ASAC). That’s also where you go for disability support and accommodation.
Dean of Students – Support for Personal Difficulties
Many issues can emerge that impact learning – such as extended illness, family problems, the need for a medical leave of absence, issues such as alcohol and other drugs, conduct concerns, and far more.
The Dean of Students’ office is the central, initial point of contact. They handle student concerns, provide referrals to the appropriate campus office, shares resources, and more. Use the “book now” button to make a virtual appointment with a case manager.
All of our Living Learning Communities are continuing and building community through online programming in a multitude of ways, from virtual scavenger hunts to Netflix parties to trivia nights.
Here are the contacts for the communities:
AU Honors: Elise Keely, email@example.com
Community Based Research Scholars: Amanda Harrison, firstname.lastname@example.org
Frederick Douglass Distinguished Scholars Program: Wim Taylor, email@example.com
Lincoln Scholars: Tom Merrill, firstname.lastname@example.org
University College: Richard Duncan, email@example.com
Course reserve readings will be available electronically and all research services will be online. Please see Fall 2020 Library Services.
For students in Washington, DC, Bender Library will be open by appointment only, for one-to-three hour reserved times.
In addition to being open for study space by reservation, the library offers several “curbside pickup” services. For borrowing material, including books, media and technology, please see Fall 2020 Library Services. For remote printing, send jobs to firstname.lastname@example.org.
Technology Troubleshooting & Access
There are two types of support: troubleshooting for technical issues and help with access (including affordability).
If you can’t afford or otherwise can’t access the technology you need for remote classes, email the Tech Task Force at email@example.com. They provide stipends, computer loans, and other assistance.
If you have issues with Blackboard, Canvas and Other Online Learning: The Learning Support Services site has direct links to pages with specific, detailed support information on tech topics. Here are direct pages for:
For overall technical support and troubleshooting, there are three ways to reach support:
- Call the Help Desk, 202-885-2550 or
- email firstname.lastname@example.org, or
- use the tracked service system, help.american.edu
Tips for Online Courses
Reach out to your professor and advisor early and often if you experience challenges.
Academic coaches at the Academic Support and Access Center (ASAC) can help you maximize success with online learning. You can schedule a coaching session for individualized assistance, and can also find tips and guidance on the resource page.
Here are some tips and links to useful guides:
- Guide to Zoom Video Conferencing: Simple guide to get you started on hosting or attending your first Zoom meeting or class.
- Guide to Zoom for Group Meetings: Simple Zoom guide to help facilitate group meetings.
- Online Learning Tips: 13 tips for navigating online coursework.
- Free Tools for Online Learning: Free e-resources for time management, group collaboration, and more.
- Strategies for Online Exams: 6 quick tips for managing your next online exam.
- How to E-mail Your Professor: Learn how to format and compose a concise and effective e-mail to your professor. Sample letters included.