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Navigating Academics

Get to the right place quickly with these direct links, emails and tips.

Academic Advising

First-year students: You have a single go-to person as a key contact. (That's your first-year advisor, who is also your AUX instructor, as described here. They'll be touch with you and meeting you virtually.) To connect, this is the link to make appointments online.

Each advisor offers drop-in hours, virtual office hours and scheduled appointments. You can find the times, hours and contact information posted in three places:

You can also reach a person quickly by contacting the general email inbox (fyadvising@american.edu) and the main phone line (202-885-7000) from 9 am-5 pm Monday-Friday.

Sophomores, juniors and seniors: Advising is by school and college. Schedule by going to the following sites: CASKogodSISSOCSOE and SPA

Graduate students: Advising is also by school or college.

Academic Support, Tutoring & Writing Center

In addition to your advisors, there are many resources to support student success – and right now, that includes addressing the challenges that can come with online learning. Support includes academic coaching, tutoring services (the Tutoring Lab, Writing Center and Quantitative Support), supplemental instruction, and a range of academic resources.

Academic support appointments are all virtual and can be scheduled online:

  • For the Tutoring Lab, Writing Center, and Quantitative Support, book appointments here.
  • For Academic Coaching, book appointments here.
  • Students in courses with Supplemental Instruction (SI) will receive information from their SI Leaders about how to access services via Blackboard Collaborate.

These services are operated by the Academic Support and Access Center (ASAC). That’s also where you go for disability support and accommodation.

ASAC

Dean of Students – Support for Personal Difficulties

Many issues can emerge that impact learning – such as extended illness, family problems, the need for a medical leave of absence, issues such as alcohol and other drugs, conduct concerns, and far more.

The Dean of Students’ office is the central, initial point of contact. They handle student concerns, provide referrals to the appropriate campus office, shares resources, and more. Use the “book now” button to make a virtual appointment with a case manager.

Dean of Students’ Office

Learning Communities

All of our Living Learning Communities are continuing and building community through online programming in a multitude of ways, from virtual scavenger hunts to Netflix parties to trivia nights.

Here are the contacts for the communities:

AU Honors: Elise Keely, keely@american.edu

Community Based Research Scholars: Amanda Harrison, aharriso@american.edu

Frederick Douglass Distinguished Scholars Program: Wim Taylor, wim.taylor@american.edu

Lincoln Scholars: Tom Merrill, merrill@american.edu

University College: Richard Duncan, rduncan@american.edu

Library Services

Course reserve readings will be available electronically and all research services will be online. Please see Fall 2020 Library Services.

For students in Washington, DC, Bender Library will be open by appointment only, for one-to-three hour reserved times.

In addition to being open for study space by reservation, the library offers several “curbside pickup” services. For borrowing material, including books, media and technology, please see Fall 2020 Library Services. For remote printing, send jobs to auprintcenter@gmail.com.

Three-Year Scholars Programs

These programs are continuing virtually. Here are the contacts:

Global Scholars: Anders Hardig, hardig@american.edu

Public Health Scholars: Melissa Hawkins, mhawkins@american.edu

Politics, Policy, and Law Scholars: Claire Griggs, cgriggs@american.edu

Technology Troubleshooting & Access

There are two types of support: troubleshooting for technical issues and help with access (including affordability).

If you can’t afford or otherwise can’t access the technology you need for remote classes, email the Tech Task Force at techtaskforce@american.edu. They provide stipends, computer loans, and other assistance.

If you have issues with Blackboard, Canvas and Other Online Learning: The Learning Support Services site has direct links to pages with specific, detailed support information on tech topics. Here are direct pages for:

For overall technical support and troubleshooting, there are three ways to reach support:

  • Call the Help Desk, 202-885-2550 or
  • email help@american.edu, or
  • use the tracked service system, help.american.edu

OIT Help Desk

Tips for Online Courses

Reach out to your professor and advisor early and often if you experience challenges.

Academic coaches at the Academic Support and Access Center (ASAC) can help you maximize success with online learning. You can schedule a coaching session for individualized assistance, and can also find tips and guidance on the resource page.

Here are some tips and links to useful guides: