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Contact Us

Monday-Friday 9a.m. - 5p.m.

Butler Pavilion, Room 400

Office of the Vice President of Campus Life 4400 Massachusetts Avenue NW Washington, DC 20016-8127 United States

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For Students in the Washington, DC Area

Are you living in DC? If so, you have access to the library, health center, study space on campus, and other resources. Here's what is available:

Remember the mandatory COVID protocols: If you will be present on campus for any reason, you must first submit your Daily Self Screening form via the AU Forward Portal before coming to campus. (This form is also at the top of your AU portal.) You must wear face coverings and practice physical distancing. 

Campus Cafes - Bridge & Dav

AU’s two student-run cafes will be open for grab-and-go beverages and snacks, starting on Tuesday, September 8. 

The Davenport Lounge (“Dav”) offers takeout from 8 am – 5 pm.

The Bridge Café is operating for takeout from 10 am – 5 pm.

All other retail facilities remain closed.

Campus Spaces — Indoor

Spaces are open on campus for students to use for studying, working on remote internships, and other appropriate purposes, while following health and safety protocols.

With Reservations:

  • The University Library is open as a study space by reservation, for one-to-three hour blocks of time.

  • Mary Graydon Center (MGC) and Don Myers Technology and Innovation (DMTI) Building have 19 study rooms that can be reserved for up to four hours (4) any day of the week, between 8 a.m. and 8 p.m., for groups of up to three (3) students. To reserve a study room at MGC or DMTI, follow these steps:

    • Log In to the Study Room Reservation request form.  
    • Affirm that you can comply with the requirements. This includes agreeing to complete the Self Screening on the date of the reservation and agreeing to comply with behavior guidelines during the reservation, such as maintaining six (6) feet distance and wear a face covering.
    • Complete the required information
    • Review and Submit the form

Without Reservations:

  • Don Myers Technology & Innovation Building is open to AU students with ID from 8 am — 11 pm, seven days a week.
  • Mary Graydon Center, first floor, is open for students with ID from 8 am—11 pm, seven days a week.

Campus Spaces — Outdoor

The Quad, the Amphitheater, and other outdoor spaces on campus are open, with restrictions. You must follow posted safety and health requirements, and space can only be used for studying and academic purposes – no club meetings or social gatherings.

The running track is not open. The Fitness Centers also remain closed.

Counseling

If you’re located in the District of Columbia, you can access all clinical services, including Urgent Care, Initial Consultation assessments, and ongoing counseling.

Because of licensure laws, clinicians can only work directly with students in the District of Columbia. Students outside the District will be given referrals to providers in their current location, and non-clinical staff will work to help find appropriate referrals covered by your insurance.

The Counseling Center is working towards licensure in Maryland and Virginia, which would enable them to provide services for students in those locations. Please check the Counseling Center’s webpage for the latest updates.

For crisis intervention, call 202-885-7979, 24 hours a day, from wherever you are located. 

Counseling Center

EagleBucks – DC locations & GrubHub delivery

You can use EagleBucks in Fall 2020, and there are a number of locations near campus that take them, including Dunkin’ Donuts, Chipotle, Domino’s, CVS Pharmacy, Panera and Guapo’s. EagleBucks can even be used as far from campus as Georgetown, including at Pizzeria Paradiso (both Spring Valley and Georgetown), Insomnia Cookies, and Peet’s Coffee.

EagleBucks also work with Grubhub, anywhere in the country. Here’s how:

  • Download the Grubhub app.
  • Add your university affiliation by going to Settings > Payment > Add new payment
  • Order and enjoy delivery. (Tip: You can edit your location in the Restaurants tab.)

Housing Resources

If you're living off-campus in the DC area, your "go-to" site should be the main page for Off-Campus Housing Services. It links to many resources; the direct links two of the key resources on that page are below:

  •  To find an apartment, roommate, or sublet: Search or post on the Off-Campus Housing Resource posting page. (Tip: If you go to it directly and are confused by how to use it, there are detailed instrustions on the main page for Off-Campus Housing Services.) 
  • Assistance with Tenant's Rights: Need to break a lease? Have a challenge with a landlord? AU cannot provide legal advice, but the DC Office of the Tenant Advocate can assist you.

Off-Campus Housing Services

The Market – AU’s Food Pantry

The Market remains open and accessible to students in the Washington, DC area. As always, it is a no-contact, self-service pantry run on the honor system. You can request access by filling out an online form – all you need I your AU email address and AU ID number – and your OneCard will be activated for access within around two business days.

After your visit, use the disinfectant wipes provided to clean any surface touched in the pantry space, including the pen provided for the “selected items” form completion.

The Market is located in Letts Lower Level, Room 2. The entrance is across from McCabe Hall on the opposite side of the building from the Letts residence hall entrance.

The Market

Library

For study space, the first floor and lower level of the University Library will be open by appointment only, for one-to-three hour reserved times.

Social distancing requirements means that only 103 students can be present in the library at any given time. Students must swipe their IDs to enter.

For printing, remote printing and “curbside” pickup is available. Send your print jobs in advance to auprintcenter@gmail.com.

For borrowing, “curbside” pickup is available. For books, media, technology and other material. Check the Fall 2020 Library Services page for details.

Course reserve readings will be available electronically and all research services will be online.

OneCard Office – for AU ID

If you need a new AU ID card, the OneCard office will be open by appointment only for in-person service on Monday, Wednesday and Thursday from 9:30 am – 3 pm. You must book your appointment online.

You can also reach out through Just Ask (ServiceNow) and the OneCard office will respond within one business day.

The OneCard office is on the first floor of Mary Graydon Center, which can be accessed with your student ID. 

OneCard

Student Health Center

Students in the area can be seen at the Student Health Center for non-emergency concerns, including psychiatric appointments, immunizations, and other general issues.

If you’re located in the District of Columbia or Virginia, you can also take advantage of the option for a video appointment, also called telehealth. Because of licensure requirements, only students physically located in those two places can be seen by telehealth.

Students can be tested for COVID-19 at the SHC, whether or not you have symptoms. Tests for active infections (PCR tests) and antibody tests (for previous exposure) are both available. Details on how to make appointments and access these tests, as well as other SHC services, are on the webpage.

Student Health Center