Here's how to access AU's support services while AU is operating primarily online, including health, counseling, and help with technology use. If you're living in DC, you can find additional information on the page For Students in the DC Area.
Accommodations & Academic Support
For accommodations and disability support:
- Current accommodations? Contact your Disability Access Advisor at the Academic Support and Access Center (ASAC). Disability-related accommodations will remain in place (although some will be implemented slightly differently).
- New requests? Follow this process and note one change: ASAC cannot accept documentation submitted via mail this semester, as they are not in the office. Email documentation to firstname.lastname@example.org.
- Disability Drop-In Hours: Held virtually, Monday thru Friday from 2-4pm EST. See the ASAC page for the Zoom room ID and passcode.
For Academic Support (for all students): Support is available virtually. Any student can schedule online:
- For Tutoring Lab, Writing Center, and Quantitative Support, use this link to book appointments.
- For Academic Coaching, use this link to book.
- For courses with Supplemental Instruction (SI), students will receive information from their SI Leaders about how to access services via Blackboard Collaborate.
Counseling & Crisis Intervention
For crisis intervention: call 202-885-7979, 24 hours a day, from any location.
For students located in the District of Columbia: All clinical services are available virtually, including Urgent Care, Initial Consultation assessments, and ongoing counseling.
For students located outside of the District: Although counselors based at AU cannot work with students who are physically located outside of the District of Columbia because of licensing restrictions, non-clinical staff can assist you in finding referrals in your location.
The Counseling Center is working towards licensure in Maryland and Virginia, which would enable them to provide services for students who reside in those locations. Please see the Counseling Center website for the latest updates.
For online resources: Please see the Counseling Center’s webpage
Students in the Washington, DC area can be tested for COVID-19 on campus. If you are coming to campus and do NOT have symptoms, you must be screened for COVID-19. Check the schedule for testing times, location and more information on who must test and where.
Students in the DC area with possible symptoms of COVID-19: please schedule a test through the Student Health Center. Faculty and staff with symptoms must consult with your primary care provider or go to a local testing facility off campus.
Dean of Students – Support for Personal Difficulties
Many issues can emerge that impact student learning – such as extended illness, family problems, the need for a medical leave of absence, issues such as alcohol and other drugs, conduct concerns, and far more.
The central point of contact remains the Dean of Students’ office, which continues to handle student concerns, provide referrals to the appropriate campus office, shares resources, and more.
Use the “book now” button on the website banner to make a virtual appointment with a case manager. If you don't have one, you're free to choose any team member - they're listed on that page.
Food Insecurity: The Market — AU’s Food Pantry
The Market remains open and accessible to students in the Washington, DC area. As always, it is a no-contact, self-service pantry run on the honor system.
To request access: The process remains the same. Fill out an online form (all you need is your AU email address and AU ID number) and your OneCard will be activated for access within two business days.
Before your visit: As with any other campus visit, first submit your daily self-health certification form via the AU Forward Portal. (This form is also at the top of your AU portal.)
During your visit: Simply select the food items you need. Then use the disinfectant wipes provided to clean any surface touched in the pantry space, including the pen provided for the “selected items” form completion.
Health Promotion & Wellness
The Health Promotion and Advocacy Center (HPAC) continues to provide individualized services:
- victim advocacy and support through HPAC’s OASIS program
- wellness consultations for substance use and recovery, sexual health, self-care, and more.
Please book online using this link. After booking, expect a separate email with the video conferencing link. (If you don’t receive one, please email the staff member you will be meeting with to let them know.)
Appointments with advisors at International Student and Scholar Services (ISSS) are currently done by Zoom, Skype for Business, or phone. You can book time with your advisor online.
Many detailed, specific questions on current circumstances are also answered in these international student FAQs (regularly updated).
Student Health Center
Any AU student in the Washington, DC area, whether or not they have AU-sponsored health insurance, can be seen at the Student Health Center for non-emergency concerns, including psychiatric appointments, immunizations, and other general issues. Appointments can be in person or, if you are located in Washington, DC or Virginia, by video. (Telehealth appointments, e.g. video, are not available outside of those areas because of licensing regulations.) Details are on the website.
Support Related to Sex-or Gender-Based Harassment or Bias Incidents
The commitment to an inclusive, equitable environment free or harrassment or discrimination remains the same regardless of being online. here are two offices to know about in this regard; both are available to assist you.
Reports on sex- or gender-based harassment, sexual violence and other forms of discriminatory harassment or bias incidents are made through the Office of Equity and Title IX. COVID-19 has not and will not affect the Title IX complaint process. The only change is there may be limited or no ability to meet in person to discuss, investigate, and adjudicate complaints.
To learn more about the bias response process and how to report bias, visit the bias education and response page.
Confidential victim advocacy services can be accessed through online appointments with victim advocates in the OASIS program at the Health Promotion and Advocacy Center. While operating online, OASIS and HPAC appointments are made through their You Can Book Me page.
Technology Access & Troubleshooting
If you can’t afford or otherwise can’t access the technology you need for remote classes, email the Tech Task Force at email@example.com.
For technical support and troubleshooting with AU-managed technology or tools, there are three ways to reach support:
- Call the Help Desk, 202-885-2550 or
- Email firstname.lastname@example.org, or
- Use the tracked service system, help.american.edu
The Learning Support Services site has direct links to pages with specific, detailed support information on academic topics and tech, including:
YOU@American - Personalized AU Wellness App
AU students now have access to a new tool: a personalized wellness platform, You@American, with self-checks and evaluations to help each student assess their challenges, set their own goals, and support their emotional wellbeing.
It’s available to all undergraduate and graduate students and can be accessed through accounts on the AU portal. There’s a brief orientation online that takes students through the basics of using the platform – including tips on managing stress, setting achievable goals and acknowledging accomplishments.