Here's how to access AU's support services this Fall, including health, counseling, and help with technology use.
Are you living in the DC area? Additional support services - specific to your needs - are found in the section For Students in the DC Area. This includes off-campus housing concerns, what's available on campus, and more.
AU Votes: How Students Can Vote in 2020
This year, there are many options for voting, including (in some states) mail-in ballots and early in-person voting. Here is key information you need to exercise your right to vote:
Resources. The AU Library has provided a webpage compiling key resources and information — including how print documents through the library if needed, research the candidates, report voter intimidation, and more.
First step: Register. Scroll down for each state's official site (or submit the query form) to check your registration and, if needed, to register.
To vote by mail:
- Request your ballot. Here are state-by-state instructions that show if voting by mail is an option in your state and, if so, how to request a ballot.
- Know the deadline. Here are the two crucial deadlines for each state — when you need to request a ballot by, and when the ballot needs to be received. (If you request a ballot but do not send it in, you can vote in person.)
- Return your ballot. Ballots may be returned through the post office or to secure county drop boxes. Locations of these drop boxes depend on the state's Board of Elections and Secretary of State (who serves as the state election official.) To find them in your area, either
To vote early, in person: Check the early voting calendar for each state. Click on the state's names and follow links to find polling locations.
To vote in person on Election Day (November 3): Locate your polling place. American University will not hold classes or open offices on Election Day to enable the community to exercise their right to vote.
Accommodations & Academic Support
For accommodations and disability support:
- Current accommodations? Contact your Disability Access Advisor at the Academic Support and Access Center (ASAC). Disability-related accommodations will remain in place (although some will be implemented slightly differently).
- New requests? Follow this process and note one change: ASAC cannot accept documentation submitted via mail this semester, as they are not in the office. Email documentation to email@example.com.
- Disability Drop-In Hours: Held virtually, Monday thru Friday from 2-4pm EST. See the ASAC page for the Zoom room ID and passcode.
For Academic Support (for all students): Support is available virtually. Any student can schedule online:
- For Tutoring Lab, Writing Center, and Quantitative Support, use this link to book appointments.
- For Academic Coaching, use this link to book.
- For courses with Supplemental Instruction (SI), students will receive information from their SI Leaders about how to access services via Blackboard Collaborate.
Counseling & Crisis Intervention
For crisis intervention: call 202-885-7979, 24 hours a day, from any location.
For students located in the District of Columbia: All clinical services are available virtually, including Urgent Care, Initial Consultation assessments, and ongoing counseling.
For students located outside of the District: Although counselors based at AU cannot work with students who are physically located outside of the District of Columbia because of licensing restrictions, non-clinical staff can assist you in finding referrals in your location.
The Counseling Center is working towards licensure in Maryland and Virginia, which would enable them to provide services for students who reside in those locations. Please see the Counseling Center website for the latest updates.
For online resources: Please see the Counseling Center’s webpage
Students in the Washington, DC area can be tested for COVID-19 at the Student Health Center, whether or not you have symptoms. Tests for active infections (PCR tests) and antibody tests (for previous exposure) are both available. Testing times and information is here.
Dean of Students – Support for Personal Difficulties
Many issues can emerge that impact student learning – such as extended illness, family problems, the need for a medical leave of absence, issues such as alcohol and other drugs, conduct concerns, and far more.
The central point of contact remains the Dean of Students’ office, which continues to handle student concerns, provide referrals to the appropriate campus office, shares resources, and more.
Use the “book now” button on the website banner to make a virtual appointment with a case manager. If you don't have one, you're free to choose any team member - they're listed on that page.
Food Insecurity: The Market — AU’s Food Pantry
The Market remains open and accessible to students in the Washington, DC area. As always, it is a no-contact, self-service pantry run on the honor system.
To request access: The process remains the same. Fill out an online form (all you need is your AU email address and AU ID number) and your OneCard will be activated for access within two business days.
Before your visit: As with any other campus visit, first submit your daily self-health certification form via the AU Forward Portal. (This form is also at the top of your AU portal.)
During your visit: Simply select the food items you need. Then use the disinfectant wipes provided to clean any surface touched in the pantry space, including the pen provided for the “selected items” form completion.
Health Promotion & Wellness
The Health Promotion and Advocacy Center (HPAC) continues to provide individualized services:
- victim advocacy and support through HPAC’s OASIS program
- wellness consultations for substance use and recovery, sexual health, self-care, and more.
Please book online using this link. After booking, expect a separate email with the video conferencing link. (If you don’t receive one, please email the staff member you will be meeting with to let them know.)
Appointments with advisors at International Student and Scholar Services (ISSS) are currently done by Zoom, Skype for Business, or phone. You can book time with your advisor online.
Many detailed, specific questions on current circumstances are also answered in these international student FAQs (regularly updated).
Student Health Center
Any AU student in the Washington, DC area, whether or not they have AU-sponsored health insurance, can be seen at the Student Health Center for non-emergency concerns, including psychiatric appointments, immunizations, and other general issues. Appointments can be in person or, if you are located in Washington, DC or Virginia, by video. (Telehealth appointments, e.g. video, are not available outside of those areas because of licensing regulations.) Details are on the website.
Support Related to Sex-or Gender-Based Harassment or Bias Incidents
The commitment to an inclusive, equitable environment free or harrassment or discrimination remains the same regardless of being online. here are two offices to know about in this regard; both are available to assist you.
Reports on sex- or gender-based harassment, sexual violence and other forms of discriminatory harassment or bias incidents are made through the Office of Equity and Title IX. COVID-19 has not and will not affect the Title IX complaint process. The only change is there may be limited or no ability to meet in person to discuss, investigate, and adjudicate complaints.
To learn more about the bias response process and how to report bias, visit the bias education and response page.
Confidential victim advocacy services can be accessed through online appointments with victim advocates in the OASIS program at the Health Promotion and Advocacy Center. While operating online, OASIS and HPAC appointments are made through their You Can Book Me page.
Technology Access & Troubleshooting
If you can’t afford or otherwise can’t access the technology you need for remote classes, email the Tech Task Force at firstname.lastname@example.org.
For technical support and troubleshooting with AU-managed technology or tools, there are three ways to reach support:
- Call the Help Desk, 202-885-2550 or
- Email email@example.com, or
- Use the tracked service system, help.american.edu
The Learning Support Services site has direct links to pages with specific, detailed support information on academic topics and tech, including: