American University is committed to supporting you during your time here. A variety of offices and services exists to help you make sound decisions as you progress through your course of study. The following is a select listing that describes those offices and services.
The Academic Support and Access Center (ASAC) offers group and individual instruction in time management, reading strategies, note taking, and study tips. Other services include Writing Lab appointments, peer tutor referrals, and weekly group tutoring sessions for selected classes. The ASAC also arranges accommodations and services for students with disabilities, including assistive technology consultations. Information on the procedures for requesting disability- related accommodations can be found on the ASAC website.
The AU Campus Store is your one-stop shop for all your academic and campus needs. The AU Campus Store has several specialized departments that will help meet your needs from textbooks (for purchase, rental, or digital formats), HP computers, software, reference guides, commencement (regalia, rings, announcements, diploma frames, and graduation merchandise), metro cards, AU logo merchandise, electronics, dorm products, school supplies, health & beauty, and so much more. Be sure to follow us on Facebook for updates and promotions!
AU Central brings together in a centralized location front-line student services related to student accounts, financial aid, and registration. Our team of our cross-trained student services counselors is ready to assist you with your financial and registration related questions.
AU Central is open for business on Monday, Tuesday, Thursday, and Friday 9:00AM - 5:00PM and Wednesday 10:00AM - 5:00PM. You may also email us at email@example.com or call us at 202.885.8000.
The American University Museum is a three-story, 30,000-square-foot museum and sculpture garden located within the university's Katzen Arts Center. The region's largest university facility for exhibiting art, the museum has a permanent collection that highlights the holdings of the Katzen and Watkins collections. Rotating exhibitions emphasize regional, national, and international contemporary art.
The American University Career Center teaches undergraduates, graduate students, and alumni how to develop educational and career goals, decision-making skills, and job search strategies needed to achieve their academic and professional aspirations. Consistently ranked among the top 20 best career services by The Princeton Review, the Career Center offers expert advice, up-to-date information and resources, and opportunities to interact with employers on and off campus and online.
The mission of the Center for Diversity and Inclusion (CDI) is to advance American University’s commitment to respecting & valuing diversity by serving as a resource and liaison for students, staff, and faculty on issues of equity through education, outreach, and advocacy. To achieve this mission, the center is dedicated to:
Enhancing LGBTQ, multicultural, first generation, and women’s experiences on campus;
Promoting student retention, graduation, and academic achievement;
Collaborating with campus partners, in particular those that work with international students, students with disabilities and students with active religious affiliations to create a safe, supportive & empowering community for all, regardless of identity.
The Center for Language Learning (CLL) of the Department of Language and Foreign Studies (LFS) is a computer-enhanced and multimedia-assisted facility for the teaching and learning of foreign languages and cultures. The center supports self-paced independent study as well as instructor-directed classes using the facility’s PC and iMAC computer labs. The CLL provides tutorial assistance as well as overseeing university-wide administration of language testing, placement, and certification.
The Center for Teaching, Research and Learning (CTRL) provides a number of services to students at American University:
Ext. 3862 for help with statistics in the Social Science Research Lab,
Ext.2560 to learn about multimedia and video production and editing in the New Media Center,
Ext. 3904 for troubles with Blackboard and Wimba through the Teaching and Learning Resources group.
24/7 computer based training is available through the services of Lynda.com. Please sign at in my.american.edu, click first on the technology link, and then click on “Web-Based Software Training Library,” and finally on Lynda.com.
Equipment is also available. You can borrow a video camcorder or a digital camera from the New Media Center, located in Hurst Hall 212. Student organizations that require audiovisual support may request it by contacting the University Center at x3390.
CHILD DEVELOPMENT CENTER
Child Development House
The Child Development Center serves the AU Community, Students, Faculty and Staff by providing an educational program for approximately thirty children, ages 2 and a half to 6 years. It offers activities throughout the day by encouraging children to learn pro-social skills and develop intellectual curiosity.
The CDC's participates in Federal Work-study, thus creating jobs and enabling students to work on campus. The center also provides internship opportunities to students studying education and psychology.
The Counseling Center provides intake assessments, same day emergency appointments, referrals for off-campus mental health care, time-limited individual therapy, group therapy, self-help resources -- including anonymous on-line mental health screenings, consultations, workshops, and other outreach activities.
Federal Work Study (FWS) is a federally sponsored program that enables eligible students to earn income through part-time employment with select organizations, including the university, local nonprofit organizations, and government agencies.
Eligible students who complete the FAFSA and have demonstrated financial need are awarded FWS as part of their financial aid packages. On average, students who accept their awards earn a maximum of $2,000 by working 8-10 hours per week during the academic year.
A range of FWS opportunities exist to satisfy AU students’ diverse interests and to meet critical needs of the university and its community. Application processes vary for each type of FWS opportunity, so carefully review each job posting and follow the application instructions.
Housing and Dining Programs is responsible for daily operations in the residence halls and university - as well as manage apartments, management of the professional student staff, the EagleBucks program, student meal plans, and ID card.
Human Resources maintains listings of on-campus part-time positions for students available for students with or without Federal Work Study (for more information on work study, please see the Financial Aid section). Students can look up part-time positions on the Web at www.american.edu/studentjobs/index.cfm and apply online. Students seeking employment should check the Web listings regularly, as they change often. Computer stations are also available in Human Resources to search and apply for position listings.
The Office of Information Technology provides the central information technology services and management for the AU community. Answers to your technology questions are just an e-mail, instant message, or phone call away. Contact the IT Help Desk at firstname.lastname@example.org or AskAmericanUHelp for software questions or general troubleshooting. Also, visit our Walk-In Service located in the Anderson Computing Complex for assistance with password resets, network connections, health check remediation, virus removal, and hardware repair referrals.
INTERNATIONAL STUDENT AND SCHOLAR SERVICES
Butler Pavilion 410
International Student and Scholar Services (ISSS) staff advise and provide specialized immigration support services for international students and scholars. They also coordinate international student orientation and cross-cultural programs for the campus community. ISSS administers the university's F-1 Student Program and the J-1 Exchange Visitors Program.
KAY SPIRITUAL LIFE CENTER
The Kay Spiritual Life Center is home to over 35 faith communities, including Baha’i, Buddhist, various Christian, Jewish, Muslim, Unitarian Universalist, Sikh, and Hindu/Vedic. Committed to inquiry and diversity, the Center is also a safe space for all to engage in questioning, exploration, and reflection. The Kay Center’s mission is to ensure a place for interfaith understanding and to protect the vital role of faith and values in a student’s development.
American University’s Mail Services accepts all classes of mail for delivery from the U.S. Postal Service. Mail is delivered to the residence halls twice daily Monday through Friday. On Saturdays there is only one delivery.
To ensure effective deliveries, please have all correspondence addressed as follows:
Student’s Residence Hall, Room XXX
4400 Massachusetts Avenue, NW
Washington, DC 20016-81XX
ORIENTATION, TRANSITION & RETENTION
Butler Pavilion 407
Orientation, Transition & Retention designs and coordinates orientation (Eagle Summit) programs and Welcome Weeks activities for first-year and transfer students. As a part of the Office of the Dean of Students, they organize additional activities to support students in transition, including transfers and veterans. The staff also works with the offices of Special Events and Alumni Relations to coordinate All American Weekend and other programs to enhance the quality of life for all AU students. They employee students in various leadership positions for Eagle Summit orientation and Welcome Week programs.
Public Safety Building
University police are commissioned law enforcement officers of the District of Columbia. On duty 24 hours a day, they have full investigative and arrest authority on campus. Officers respond to all reported emergencies—crime, fire, medical, or other—and coordinate with D.C. fire and police departments. They regularly patrol campus grounds and buildings and maintain close contact with residence hall staff to ensure student privacy and security. Students may request a campus escort by contacting Public Safety.
Recreational Sports and Fitness, as a part of the Department of Athletics and Recreation, offers fitness and wellness programs, including group exercise classes, fitness assessments, personal training, intramurals, club sports, and special events. Intramural programs include team, dual and individual sports, as well as special events.
Student Conduct & Conflict Resolution Services provides administrative and organizational support for resolution of alleged violations of the Student Conduct Code. Additionally, the office provides an alternate forum for the resolution of conflict. Mediation and Conflict Coaching are free and confidential services for any member of the AU community. Educational trainings and outreach programs are also available.
The Student Health Center staff provides outpatient medical care, including treatment of minor emergencies, acute illness, routine gynecological exams, - immunizations, and allergy injections. Confidential screenings and limited psychiatric services are also available. There are fees associated with care in the center. The center coordinates the Student Health Insurance Plan and the Tuition Refund Insurance Plan and oversees compliance with D.C. immunization requirements. Appointments and immunization data entry are available online.
The University Center (UC) is a three-building complex comprising Mary Graydon Center, Butler Pavilion, and the Sports Center. The mission of the University Center is to provide a welcoming environment for AU students, faculty, staff, alumni, and visitors and to support programs, activities, and services that promote community, individual growth, responsible citizenship, and global perspective.
Mary Graydon Center (MGC), home to the departmental offices for the University Center, originally opened as University Hall in 1925 and served as the first women’s dormitory. The UC houses selected auxiliary services, social and recreational facilities, community lounges, dining and meeting facilities, the Cyber Café, and a number of offices providing student services.
The UC staff of professionals and students facilitates event accommodation in the center facilities through University Event Scheduling (UES) and UC Operations. The UC also operates an information desk on the 1st floor of Mary Graydon Center which welcomes and directs visitors and guests while providing information relevant to campus services and events through individual contact, phone conversations, and digital signage displays.
The university library enables student success through its services, instructional programs, and collections of more than one million books (in print or in online primary source collections), over 20,000 e-books, 45,000 online serial subscriptions, over 300 electronic databases containing thousands of online journals, and more than 50,000 music and media items. Library services, collections, and study facilities are located in Bender Library, the Music Library in the Katzen Arts Center, and the Anderson Computing Complex. AU students also have access to more than 7 million items through the Washington Research Library Consortium.