Waseem has over ten years of experience in technical support, customer service, system administration, and electronics repair. In his role at the HelpDesk he actively supports the faculty, staff and students at American University. He originally hail… More
Suzanne works as a Technical Trainer in the Office of Information Technology. She teaches a variety of training classes for beginning through advanced levels including Microsoft Office, Lotus Notes, Commonspot, Adobe, Macromedia and Enterprise-wide a… More
Shawntez has over 10 years of technical and training experience. Employed at AU since 1997, he has been working as an on-site Technical Support Scheduler, Installer, and Lead Technician. As a LAN Analyst, Shawntez has also assisted in the installatio… More
Adam grew up in Comstock Park, Michigan. He also spent time living in Albuquerque, New Mexico and Pittsburgh, Pennsylvania. In November 2011 he moved to Washington, DC to be with his wife while she pursed her Masters in Public Administration at Ameri… More
Terry is the Senior Director of Customer Services and Support for the Office of Information Technology at American University. She has over twenty years of experience in Information Technology at AU. In her current position, Terry is responsible for … More
Steve began supporting educational institutions at Norwalk Community College in Connecticut in 2005. He started his IT career with EDS Canada in Victoria in 1998, and has broadened his experience during several years of traveling the globe, living in… More
Patrick joined the Office of Information Technology in 1999. He administers the OIT asset inventory function to support Life-Cycle Management throughout the organization. Beside managing the computer image creation on all different models of Dell lap… More
Since 1999, Rabah has been a Network Analyst at American University, providing on-site technical support for faculty, staff, and students. Previously, he worked at Dupont Computers Inc. as a Technician and managing claims on PCs, and Apple computers.
Ginnie is a Help Desk Analyst for the Office of Information Technology. She comes to AU with over 4 years of on-site technical support and help desk experience from various industries ranging from non-profit, governmental and private sectors.
Michael has been working in the Office of Information Technology at AU, since 2001. He provides on-site support for software, hardware, network, and printing problems for the AU community. Before joining AU, he worked as an engineer, an electronic te… More
Albert has been with AU for eight years. He became a computer professional in 1994. He has a strong information technology background, solid experience in network and desktop hardware and software support, as well as high flexibility and quick reason… More
I'm a representative of a consortium student who was enrolled in a Kogod Business IT class, and through networking and doing the best to stand out in my class, was presented with the wonderful opportunity to work in OIT here at American. I enjoy pla… More
Jacqueline works in the Office of Information Technology, as the Director of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, proc… More
Tony is the lucky parent of 2 boys (Alan/Arnold) and a baby girl (Veronica). He came AU in 1999 to continue to broaden his IT career and complete his BS degree. Tony has 15+ years of experience in the IT environment. He enjoys working at AU and is co… More
Kelvin is the Information Technology Service Management Director for the Office of Information Technology at American University. He has over 20 years of experience working in Education and over 17 of those years as an IT professional. In his curren… More