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Office of Information Technology

Accessing Your AU E-mail using Mozilla Thunderbird

Faculty and Staff Instructions

Mozilla Thunderbird is the recommended IMAP client for the same reasons we recommend Mozilla's Firefox Web browser: Simplicity, speed, and security. It is available for download for free from


Gathering the Required Configuration Information

Before you configure Thunderbird, your mail file will need to be on an IMAP server. You may need to contact the Help Desk to determine if your mail file is on a mail server that allows IMAP connections. If necessary, you can request to have your mail file moved to the IMAP server by contacting the Help Desk.

Configuring Thunderbird

After downloading Thunderbird, launch the installer, accept the licensing agreement, and follow the instructions below to complete the installation.

  1. The first time you launch Thunderbird you will be prompted to enter your AU account information. It will even offer to import e-mail and addresses from other programs like: Microsoft Outlook, Outlook Express and Mac Mail.
    • If you already have Thunderbird configured to access another e-mail account, you can add your AU e-mail account by clicking on the TOOLS menu. Then, select ACCOUNT SETTINGS. Click the ACCOUNT ACTIONS and select ADD MAIL ACCOUNT to start the Account Wizard.
      • Upon a new installation, you may not see the Menu Bar. You can enable this by clicking on the icon with three bars to the right-hand side of the Thunderbird window . From there, select Options and then verify that there is a check mark beside Menu Bar. The Menu Bar should now appear at the top of the Thunderbird window.
  2. On the Mail Account Setup screen, enter your FULL NAME and your E-MAIL ADDRESS in the format of or as well as your password then, click CONTINUE.
  3. Thunderbird will fail to find the settings for your email account as this information will need to be added manually.
  4. For Incoming: select IMAP for the TYPE OF INCOMING SERVER
  5. Enter your INCOMING SERVER that was provided for you by the Help Desk, Port: 993, SSL: SSL/TLS
  6. For Outgoing: SMTP enter for your OUTGOING SERVER, Port: 465, SSL: SSL/TLS then, Click RE-TEST. Once the settings are found, click DONE. Click OK again to close the Account Settings window.
  7. Your mailbox should now appear.
  8. If you do not see folders that you previously created, click on MANAGE FOLDER SUBSCRIPTIONS under Advanced Features section.
  9. Check the folders you wish to subscribe to and click OK button.


  1. If are not able to log into your AU e-mail, log in to, click on the TECHNOLOGY link, and then click SYNCHRONIZE MY PASSWORDS. Wait ten minutes and your problem should be resolved.
  2. If you still experience login problems, try changing the short version of your user name to your complete name with a space between the First and Last names. For example, if someone with the user name smith tries to login to IMAP, the server will see several people with the last name of Smith and it will not know who to select. If Smith logs in with the full name John Smith, the server will find only a single match.