Office of Information Technology

Configuring Mozilla Thunderbird

Connecting to Your AU-Sponsored Gmail Account



Please follow the instructions below to enable IMAP access to your AU-sponsored Gmail account:

  1. Log into mail.student.american.edu
  2. Click the gear icon on the right hand side of the screen
  3. On the menu that appears, select SETTINGS and FORWARDING AND POP/IMAP
  4. Scroll down and select ENABLE IMAP. 
  5. Then, click SAVE CHANGES from the bottom of the page.

Please follow the instructions below to configure Thunderbird to access your AU-sponsored Gmail account:

  1. Open Thunderbird. 
  2. You'll then see a screen like the one below;

  3. Click the CREATE A NEW ACCOUNT option under Accounts.
  4. You'll then see a screen like the one below;

  5. Select the option; SKIP THIS AND USE MY EXISTING EMAIL
  6. You'll then be prompted to enter your account details with a screen similar to the one below;
  7. Enter your full name in the YOUR NAME field. Enter your full Gmail E-MAIL ADDRESS (including @STUDENT.AMERICAN.EDU) in the EMAIL ADDRESS field. Then, click CONTINUE.
  8. You'll see a screen similar to the one below;
  9. Select the radio button; IMAP (REMOTE FOLDERS) and then click DONE.
  10. You'll then be returned to the Thunderbird home-screen with your account displayed on the left hand side;

  11. Your account has been successfully created and should start loading messages from your AU-sponsored Gmail account.

 

If you have trouble logging in, make sure you are using the password for your AU-sponsored Gmail account, which is not necessarily the same as your password for myau.american.edu. Also, double-check that your USER NAME is set to your full e-mail address in the format of username@student.american.edu, rather than just your user name. To do this, click on TOOLS and then ACCOUNT SETTINGS. Then, click SERVER SETTINGS and verify the USER NAME field.

Please contact the IT Help Desk for assistance at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp.