- University Life
OIT provides complete hardware support and repair services for university-owned computers and some brands of printers (such as: HP and Lexmark). We have a team of Dell certified analysts who provide on-site support for university-owned computers from 8 a.m. to 6 p.m., Monday through Friday.
To report a malfunctioning university-owned computer, printer, or peripheral, please contact the IT Help Desk at 202-885-2550, email@example.com, or AskAmericanUHelp. You will need to report the description of the problem, contact person, location, and telephone number. Also, please indicate the make, model, AU tag number, and serial number.
Please note that we do not repair the following types of equipment:
Please note that due to liability concerns and limited staffing resources, OIT does not provide hardware support for personally-owned computers and other equipment: