You are here: American University Information Technology Mission, Vision, Values

Our Mission

Connect people, process, and technology to empower excellence at AU.

Our Vision

Lead organizational transformation with innovative technology.

Our Values

  • Integrity: Do the right thing, even when no one is watching.
  • Excellence: Aim high and exceed customer/service expectations.
  • Human Dignity: Acknowledge the whole person.
  • Community: Collaborate openly.
  • Diversity, Equity, Accessiblity & Inclusive Excellence: Build solutions for everyone.
  • Free Inquiry & Seeking Truth: Seek facts, appreciate civil discourse, be curious, and continue learning.
  • Impact: Realize business value through future-focused solutions and innovative technology.

Supporting Strategic Initiatives

1. Deliver technology that transforms the university with focus on agility, availability, efficiency, and being user-centered

2. Enable community innovation leveraging our strong secure core

3. Enable transformation and operational excellence through project and change leadership

4. Foster an inclusive learning organization and maximize individual’s potential

Reliable Services 99.98 percent

availability for AU core services for AY21-22

translating to fewer than 2 hours of Unplanned Downtime per Year

Proud of Our Diverse Staff 68 percent

of OIT employees are women or racially or ethnically diverse

despite industry domination by Caucasian and Asian males