Office of Information Technology

Connecting to the AU VPN

Using Apple iOS or Android



You can now connect to the Pulse VPN by using the Pulse Secure mobile app, which is available for both Apple iOS devices and Android devices. Below are instructions for connecting using both.

Using an Apple iOS Device

Using an Android Device

Using an Apple iOS Device

  1. Open the App Store on your device.
  2. Search for "Pulse Secure". All of the current Pulse Secure products will show up. You can also use this direct link
  3. Install the Pulse Secure app. Be sure to install the Pulse Secure client rather than another Pulse client.
  4. Once the Pulse Secure app is installed, open it and accept the End User License Agreement.
  5. You will then be prompted to enable Pulse Secure (this installs the VPN profile). Click the "Enable" button:
    iOS Enable Pulse
  6. On the main PULSE app screen, click the Configuration button
    iOS Main Screen
  7. In the pop-up window, give the connection a name, such as "AU VPN" in the NAME field.
  8. In the URL field, type "vpn.american.edu" (without quotes), leave all the other fields blank, and then click SAVE.
    iOS Connection Screen
  9. To connect to the VPN, click the CONNECT button on the main app screen below the "AU VPN" connection you just set up.
    iOS Main Connect
  10. You will be prompted for your myAU.american.edu USER NAME and PASSWORD. Once you enter the credentials, click SIGN IN.
  11. You should now be connected to the AU VPN. To disconnect, open the Pulse Secure app and click the DISCONNECT button.
    iOS Main Disconnect

 

Using an Android Device

  1. Open the Google Play Store on your device.
  2. Search for "Pulse Secure" or go directly ther by following this link.
  3. Install the Pulse Secure app.
  4. Once the Pulse Secure app is installed, restart your device
  5. When your device has restarted, open Pulse Secure and accept the End User License Agreement.
  6. Click the ADD CONNECTION button:
    Android Main Screen
  7. On the next screen, give the connection a name, such as "AU VPN" in the NAME field.
  8. In the URL field, type "vpn.american.edu" (without quotes). Leave the other fields blank
  9. Click the CREATE CONNECTION button:
    Android Connection Screen
  10. Click the back button on your device to exit to the main PULSE app screen.
  11. To connect to the VPN, click the CONNECT button near the bottom of the main app screen.
    Android Main Screen Connect
  12. You will be prompted for your myAU.american.edu USER NAME and PASSWORD. Once you enter the credentials, click SIGN IN.
  13. You should now be connected to the AU VPN. To disconnect, open the Pulse Secure app and click the SIGN OUT button.
    Android Main Screen Disconnect