You are here: American University Online Learning General and Technical Resources

General and Technical Resources

At some point during the course, you may need technical assistance. The following resources are available to help you in those instances.

Canvas Support

If you are not familiar with using Canvas, please visit the Learning Support Services website for tutorials and other student support services.

Help Desk

The Help Desk staff are available for real-time assistance Monday through Friday, 9 a.m. to 5 p.m., by calling 202-885-2550. You may also e-mail the Help Desk at at any time.

In addition, your course instructor may be able to provide some basic technical assistance or put you in touch with an appropriate contact.

System Status

The secure sections of the Web portal will be unavailable from 8:00 p.m. to 12:00 a.m. on Wednesday evenings for regular system maintenance.

You may check the status of all American University network systems on the System Status Web site or from the System Status link on the portal or by calling 202-885-3535.

Reliable Internet Access

Please note that if you use a computer with a dial-up modem, you may experience difficulties using all the technologies associated with online learning and may not be able to access all the materials easily or at all.

Disability Accommodations for Students & Faculty

American University is committed to ensuring accessibility for all qualified students with disabilities to university programs and activities.

For more information, visit Academic Support & Access Center website.


Any qualified student with a disability enrolled in a course or participating in an AU program or activity may request reasonable accommodations once documentation of a disability is verified by the Academic Support Center or Disability Support Services. Timely notification assists in reviewing documentation and determining appropriate accommodations, which are made on a case-by-case basis.

NOTE: All disability-related information is treated as confidential and is provided on a need-to-know basis solely to individuals who require such information as part of the accommodation process, or where permitted or required by law or university policy.