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Technical Requirements

The online learning courses use either Blackboard or Canvas. The technical specifications needed to participate in an online learning course are listed below. Student identity verification requires you to use your student ID and password in order to access the courses. Your online learning experience may be enhanced with more up-to-date hardware and software. Some courses may have additional hardware and/or software requirements.

General Requirements

  • Admin access to the computer, with the ability to install required and up-to-date software and hardware
  • E-mail account (provided by AU or other)
  • Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Anti-virus software
  • Verify with program for additional software requirements

Internet Connections

  • Broadband is recommended. (DSL, Cable Modem, FIOS, etc.)

Email

  • Using your AU-sponsored Gmail account is recommended. (If you prefer to use another account, you will need to configure your AU account to forward your mail.)

Need Help With Blackboard?

Please contact Blackboard Support Group:

(202) 885-3904

blackboard@american.edu

Bender Library, Room 321

Hours:
Monday to Friday
9:00am - 5:30pm

Need Help with Canvas?

You can get help by using the Help menu located at the bottom of Global Navigation after you log in to Canvas. Please also visit the global Canvas Community website for how-to guides and tutorials.