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Gwanhoo Lee

Professor Info Technology & Analytics

Professor Lee teaches digital leadership and strategy to undergraduate students and project management to graduate students. His primary research areas include digital innovation, digital transformation, digital health care, information privacy, cybersecurity, smart government, software development agility and complexity, and project management. He has consulted for the World Bank and Samsung on digital strategy. He worked closely with IT executives from large U.S. organizations including 3M, American Red Cross, AMTRAK, Cargill, CSC, Deloitte, Freddie Mac, GAO, U.S. Department of Health and Human Services, IBM, Marriott, Medtronic, Northwest Airlines, Pfizer, and World Bank. His research has been published in MIS Quarterly, Journal of Management Information Systems, IEEE Transactions on Software Engineering, European Journal of Information Systems, Communications of the ACM, Journal of Information Technology, Information & Management, Government Information Quarterly, Information Technology and People, Journal of Information Technology Management, and IEEE Pervasive Computing.


Ph.D., Business Administration, University of Minnesota, B.S. and M.S., Industrial Engineering, Seoul National University

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KSB - Information Technology
Kogod - 231
Contact Info
(202) 885-1991 (Office)

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For the Media
To request an interview for a news story, call AU Communications at 202-885-5950 or submit a request.
See Also


Scholarly, Creative & Professional Activities

Research Interests

1. Agility, ambidexterity, and complexity in global software development

2. Project management

3. Social media

4. Open innovation and open government

5. Big data and business analytics

5. CIO leadership

6. Technology adoption and acceptance

Honors, Awards, and Fellowships

.     Adviser to Samsung Economic Research Institute (SERI)

·         Erasmus Mundus Scholarship for Third Country Scholars, 2011


·         Listed in the Marquis Who’s Who, September 2010


·         First Runner-up Best Paper Award from OCIS (Organizational Communication and Information Systems) Division at the Academy of Management, Philadelphia, Pennsylvania, August 2007


·         Kogod Achievement Award for Outstanding Research, American University, 2005-2006


·         UPS Scholar, 2004 – present


·         Kogod Endowed Fellow, 2004 – 2009


·         Honorable mention, The Best Instructor in the MIS Major, University of Minnesota, 2002


·         ICIS Doctoral Consortium Fellow, 2001


·         Teaching Award, Carlson School of Management, University of Minnesota, August 2001


·         Juran Fellow Award, Juran Center for Leadership in Quality, 2001


·         Doctoral Dissertation Fellowship, Carlson School of Management, 2001



Media Appearances

  1. Quoted in the article “Ne plus répondre au téléphone et aux courriels après le travail,” La Presse (French-language daily newspaper), Montreal, Canada, October 25, 2012 (
  2. Featured in the article “Government 2.0: An Implementation Model,” Kogod Now, Fall 2011, pp. 29-31
  3. Quoted in the article “Juggling Your Job and School,” Project Management Institute (PMI) Career Central Online Portal, September 6, 2011 (
  4. Quoted in the article “M.B.A. Programs Focus on Project Management,” U.S. News and  World Report, March 30, 2011
  5. My IBM-sponsored research on Social Media and Open Government has been featured in
    1. “Big Blue Guide to Implementing Open Government,” GovFresh, March 17, 2011
    2. “Report: IT Problems are Hindering Agency Transparency Initiatives,” Fierce Government IT, February 3, 2011
    3.  “Report: Agencies Face Challenges in Delivering Open Government,”, February 1, 2011.
    4. “Agencies face problems opening up government,” Federal Computer Week, January 31, 2011
    5. IBM IdeaWatch Government, as a lead article for the issue of February 2011
    6. Australian Policy Online,,,,
  6. Featured in the article “Avoid Social Media Slip-Ups,” Kogod Now, Spring 2011, p. 36
  7. Interview (one hour) regarding Open Government Implementation, Conversation with Authors Series, Federal News Radio (1500 AM) and CBS Radio, February 2011
  8. “The Golden Rule for Social Media Use: R.E.S.P.E.C.T.,” IGM Business Review, 12(Winter), January 2011.
  9. “Make Your Customers Wet in Drizzles: Twitter Marketing Strategies,” IGM Business Review, 11(Summer), 2010, pp. 68-71.
  10.  “Why did the Seventy-Five Years Old CEO of Marriott Hotel Become a Blogger? Totally Engage Your Customers and Employees,” IGM Business Review, 11(Summer), 2010, pp. 64-66.
  11. “Why did the Seventy-Five Years Old CEO of Marriott Hotel Become a Blogger? Totally Engage Your Customers and Employees,”, July 2010.
  12. "Comments and Opinions on Outsourcing,” CIO magazine, Dec. 1, 2006, p. 16

Selected Publications

IT resources, organizational capabilities, and value creation in the public-sector organizations: public-value management perspective  

Min-Seok Pang, Gwanhoo Lee and William H DeLone


Journal of Information Technology advance online publication, April 1, 2014; doi:10.1057/jit.2014.2

“Task Environment Complexity, Software Process Capabilities, and Coordination in Global Software Development,” Gwanhoo Lee, J. Alberto Espinosa, and William H. DeLone, IEEE Transactions on Software Engineering, 39(12), 2013, pp. 1753-1771.

An Open Government Maturity Model for Increasing Social Media-Based Public Engagement,” Gwanhoo Lee and Young Hoon Kwak, Government Information Quarterly 29(4), 2012, pp. 492-503 

A Longitudinal Experimental Study on the Influences of Persuasion Quality, User Training, and First-hand Use on User Perceptions of New Information Technology,” Gwanhoo Lee and Weidong Xia, Information & Management, 48(7), 2011, pp. 288-295. 

 Towards Agile: An Integrated Analysis of Quantitative and Qualitative Field Data on Software Development Agility,” Gwanhoo Lee and Weidong Xia, MIS Quarterly, 34(1), 2010, pp. 87-114.

 “Understanding the Flexibility Gap of Information Systems Development: An Empirical Study,” Weidong Xia and Gwanhoo Lee, Journal of Information Technology Management, 20(2), 2009, pp. 11-21.

“Why Consumers (Don’t) Adopt Smart Wearable Electronics,” Gretchen Anderson and Gwanhoo Lee, IEEE Pervasive Computing 7(3), Jul-Sept, 2008, pp. 10-12.

“Organizational Size and IT Innovation Adoption: A Meta-Analytic Review,” Gwanhoo Lee and Weidong Xia, Information & Management, 43(8), 2006, pp. 975-985.

Global Boundaries, Task Processes and IS Project Success: A Field Study,” J. Alberto Espinosa, William H. DeLone, and Gwanhoo Lee, Information Technology and People, 19(4), 2006, pp. 345-370.

“Flexibility and Rigor: Ambidextrous Coping Strategies in Globally-Distributed Software Development Projects,” Gwanhoo Lee, William H. DeLone, and J. Alberto Espinosa, Communications of the ACM, 49(10), 2006, pp. 35-40.

“Complexity of Information Systems Development Projects: Conceptualization and Measurement Development,” Weidong Xia and Gwanhoo Lee, Journal of Management Information Systems, 22(1), 2005, pp. 45-83.

“The Ability of Information Systems Development Project Teams to Respond to Business and Technology Changes: A Study of Flexibility Measures,” Gwanhoo Lee and Weidong Xia, European Journal of Information Systems, 14(1), 2005, pp. 75-92.

“Grasping the Complexity of IS Development Projects,” Weidong Xia and Gwanhoo Lee, Communications of the ACM, 47(5), 2004, pp. 68-74.


Professor Lee's work has also been featured in the following articles:

"Government 2.0," Anna Miars, Kogod Now. View article.


Grants and Sponsored Research



·         IBM Center for the Business of Government, $20,000, 2011


·         POSTECH, South Korea, $9,000, 2011


·         IBM Center for the Business of Government, $20,000, 2009


·         Kogod Research Grants, $11,650, 2009-2011


·         Raised research grants with Dr. DeLone for Center for IT and the Global Economy, American University, $80,000, 2007-2008


·         Center for IT and the Global Economy, American University, $2,000, 2005


·         Juran Center for Leadership in Quality, $5,000, 2001


·         Special Grant for Dissertation Research, University of Minnesota, $2,000, 2001


·         Research Support by Minnesota CIO Consortium, $10,000, 1999-2003



AU Expert

Area of Expertise:

Social media; open innovation; project management; information systems development and implementation; business agility; management of complexity; digital leadership and governance

Additional Information:

Gwanhoo Lee teaches Project Management and Digital Leadership and Strategy. His research areas include management of IT projects, business agility, Web 2.0 and open innovation, and CIO leadership. His recent research projects examine how federal government agencies such as U.S. Department of Health and Human Services and Federal Communications Commission use social media to engage the public in their governing process.

Media Relations
To request an interview please call AU Media Relations at 202-885-5950 or submit an interview request form.

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