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Austin Grasty Director, Customer Service Experience OIT | IT Customer Service

Bachelor Science in Business Administration, Villanova University, 2009

Austin is currently the Director of Customer Support Services in the Office of Information Technology.

This role oversees functional areas of OIT including the OIT Helpdesk, as well as the Technology Support Desk.

Austin came to AU in 2013 as a Help Desk Analyst, actively supporting the faculty, staff, and students at American University, helping to find solutions to a variety of technical challenges.