Director, IT Service Management
IT Customer Service
BS, Bowie State University MS, American University
Kelvin is the Information Technology Service Management Director for the Office of Information Technology at American University. He has over 20 years of experience working in Education and over 17 of those years as an IT professional. In his current position, Kelvin is responsible for overseeing the IT Service Management, including onsite support, service management, and asset management. During his tenure, Kelvin served as a member of AU's Staff Council and chaired the Council from 2006 to 2007.
Scholarly, Creative & Professional Activities
ITIL Foundations Certificate in IT Service Management, 2009
Apple Certified Support Professional, 2008
Microsoft Certified Technology Specialist in Windows Vista (MCTS), 2007