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Blackboard Support

Need Help With Blackboard?

Welcome to the website for the Blackboard Support Group! On this website, you will find information about training workshops for faculty, online documentation for faculty and students, and links to videos and podcasts for students and faculty.


BLACKBOARD COURSE BANNER REQUESTS

Customize and personalize your course with a custom banner created for you on demand. To request a banner for your course please follow this link: https://blogs.library.american.edu/e-learning/bb-banner.html

TRAINING WORKSHOPS FOR FACULTY

If you need help or would like training on Blackboard or any software mentioned below please contact us at 202-885-3904 or email to blackboard@american.edu. We are offering Blackboard Workshops as part of the Teaching, Research, and Technology Workshops on August 19, 20, & 26, 2015. To learn more and register please visit: https://cms.american.edu/library/forms/blackboard.cfm


ONLINE HELP FOR FACULTY

Looking for help with Blackboard? Our Online Documentation, Videos, and Podcasts below provide basic help and detailed answers for the most common questions and problems.

Online Documentation

The Basics:

Advanced Features:
Step-by-Step Guides: Discussion Board Pedagogy:

ONLINE HELP FOR STUDENTS

If you are a student and having issues with Blackboard, please use the links below to find solutions to the most common Blackboard problems. If you are using Blackboard 9 for the first time, try checking out our Blackboard 9 for Students podcast for a few quick tips you might find useful. Finally, remember that not all professors use Blackboard. Please check with your professor before inquiring about the status of a class.

ONLINE DOCUMENTATION

Getting Started:

  • You can find information about basic Blackboard features here.
Advanced Features:

SHORTCUTS

CONTACT US

If you are unable to find answers to your questions online:

BLACKBOARD SUPPORT GROUP
(202) 885-3904
blackboard@american.edu
Bender Library, Room 321
Hours:
Monday to Friday
9:00am - 5:30pm

Top 10 Online Blackboard 9 Tutorials

Here are a few step-by-step tutorials from Blackboard that are really great for getting used to some of the new features.