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Blackboard 9 Support

Need Help With Blackboard?

Welcome to the website for the Blackboard Support Group! On this website, you will find information about training workshops for faculty, online documentation for faculty and students, and links to videos and podcasts for students and faculty.


If you need help or would like training on Blackboard or any software mentioned below please contact us at 202-885-3904 or email to blackboard@american.edu. We plan to begin offering group training sessions beginning mid-September.

Introduction to Blackboard

Learn how to upload a syllabus, post an announcement, request e-reserves, send out a group email, create links to articles and images through LinkMaker and use other basic features of Blackboard.

Advanced Blackboard

In this workshop, participants will create assignments using the Assignment feature, and practice weighting these assignments in the Grade Center. We will also discuss best practices in teaching with blogs and discussion boards. 

Introduction to Collaborate

Collaborate allows you to talk, chat, present PowerPoints, share your screen, and invite guests. It is similar to Skype or Google Hangouts except it can support up to 400 people. 

Introduction to Panopto

Panopto is a tool for recording your screen, lectures, and PowerPoints, to be shared with students later. It is an ideal tool for non-live sessions, such as asynchronous online classes.

Introduction to Piazza

Piazza offers a rich platform for asking and answering questions, monitoring class debates, and for sharing ideas. With Piazza's easy to use features, you can easily facilitate online discussions. In this workshop you will setup Piazza for your class. 


Looking for help with Blackboard? Our Online Documentation, Videos, and Podcasts below provide basic help and detailed answers for the most common questions and problems.

Online Documentation

The Basics:

Advanced Features:

Blackboard Collaborate

Step-by-Step Guides:

Discussion Board Pedagogy:

Videos and Podcasts

Check out these Podcasts created by our Blackboard Support Group!

 Blackboard 9.1: Crash Course

Blackboard 9.1: Course Files

You can also visit this link to download our podcasts from the American University iTunes U site.

These videos provide solutions for our most Frequently Asked Questions:

How do I copy content from my old course into my new course?

How do I add my TA/RA/an individual student to my course?

How do I create an Assignment?


If you are a student and having issues with Blackboard, please use the links below to find solutions to the most common Blackboard problems. If you are using Blackboard 9 for the first time, try checking out our Blackboard 9 for Students podcast for a few quick tips you might find useful. Finally, remember that not all professors use Blackboard. Please check with your professor before inquiring about the status of a class.


The Basics:

Advanced Features:


Blackboard 9.1: For Students


Blackboard has changed its Mobile Learn App. Previously, the app was only available on iOS devices and Sprint phones, but with now all iOS and Android devices will be able to use the app. HOWEVER, it will now cost $1.99/year or $5.99/life. The actual app download is free, but once you start using the app it will prompt you to pay. To use the app is completely voluntary, and Blackboard can still be accessed through your device's browser. Another note is that if you use multiple devices of the same operating system (such as iPhone and iPad) you will not have to pay extra, but if you use a combination (iOS and Android), you will have to pay twice. Also note that no other operating systems are supported as of yet. For more information, see Blackboard's Mobile Website.



If you are unable to find answers to your questions online:

(202) 885-3904
Bender Library, Room 321
Monday to Friday
9:00am - 5:30pm

Top 10 Online Blackboard 9 Tutorials

Here are a few step-by-step tutorials from Blackboard that are really great for getting used to some of the new features.