- University Life
SOC’s Technology Services Unit provides direct, technical support to SOC faculty, staff, and students. Staffed by eight full-time managers and IT specialists, along with several specialized tech support teams (comprised of over 60 part-time lab assistants) SOC's Technology Services Unit is the largest academic technology support team on campus. We deploy our technology support staff throughout the school's facilities that can be found in the following locations:
Our state-of-art technical facilities are reserved for SOC student use, and are divided between three buildings on AU’s main campus: the McKinley Building, the Media Production Center and the Mary Graydon Center.
MEDIA PRODUCTION CENTER
MARY GRAYDON CENTER
SOC maintains a wide range of production hardware to help serve our students’ varied media production needs. Home to much of SOC’s media production hardware, the Equipment Room (ER) includes the following:
Our students have access to a great variety of production equipment in our computing labs, media editing suites, and photo office, including the following:
SOC students have access to our MacPro and iMac computer labs where installed software packages include:
The SOC Technology Services Unit provides the following services to the school:
If we can't fix your problem or provide the services you need, we'll do our best to make sure we refer you to the folks who can.
Generally speaking, the SOC Technology Unit’s operating policies are geared toward meeting or exceeding one overarching goal: Providing superb technology to as many users (students, faculty, staff) as possible. We are constantly evaluating and re-evaluating our specific operating policies, practices, and procedures to ensure we can meet or exceed that objective on a regular basis.
The following are examples of policies and procedures we have in place:
The SOC Techline, SOC's technology helpdesk operation, is located in MCK T-02. It is open Monday - Friday: 9-5. For help, please call x3570, e-mail us at email@example.com, or stop by. Walk-ins welcome.
The staff at the Sub-Hub (MCK 301) are also available for assistance. Hours: Monday -Thursday: 8 AM to 11 PM, Friday: 9 AM to 5 PM, and Saturday: 10 AM to 5 PM.