One Card & Dining Services supports American University's Meal Plan Administration, One Card production & basic access, and university vending contracts under the Department of Auxiliary Services.

Announcements & Important Dates

• One Card & Dining Services via Appointment only:
  • To Schedule an Appointment, please use our new Self-Service Appointment Scheduler.
  • Starting the Week of February 1 available appointments Monday & Wednesday 9:30 a.m. - 4 p.m.
• One Card & Dining Services will be available remotely 9 a.m. - 5 p.m. Monday - Friday via our virtual forms of communication and specifically, JustAsk: justask.american.edu
• NOTE: Due to the Academic Year 2020 - 2021 University Operating status the Online Photo Submission Portal will remain open through May 17, 2021. Information on how to complete the submission and requirements can be found here. No One Cards will be mailed. 

• AU announced that the majority of classes will move to online platforms for the Spring 2021 semester. There will be no on-campus locations open for the Spring 2021 semester. Eaglebucks are available for your enjoyment throughout the spring. For a list of merchants currently open, please visit the Eaglebucks website.
• On December 16, 2020, AU announced a two-month residential program from March to the end of the spring semester. The Spring Mid-Semester will offer an on-campus dining program. For a list of Dining information, please visit https://www.american.edu/ocl/housing/spring-2021-short-term.cfm#dining

AU Dining Hours of Operation

Academic Year Meal Plan Timeline

Search our Knowledge Base for self-service support

Need to report a problem or concern with dining services? Here’s how to do it:

• Type any question into the Just Ask field

• This will pull up the Just Ask site. Look at the upper left corner and click on Create Case. (Tip: If you’re not logged in, it will ask you to log in; at that point, click again on Create Case)

• Fill in the fields and submit

• You’ll receive an email with a case number. The One Card & Dining Service Office will reply within one business day.