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Who is One Card & Dining Services?

One Card & Dining Services supports American University's Meal Plan Administration, One Card production & basic access, and university vending contracts under the Department of Auxiliary Services.

Announcements & Important Dates

  • Saturday, December 21, 2019 - Wednesday, January 1, 2020 American University Closed for Winter Break. Business Operations resume on Thursday, January 2, 2020.

AU Dining Hours of Operation

 

Academic Year Meal Plan Timeline

  • Sunday, August 18, 2019 Fall 2019 Meal Plan begins
  • Tuesday, September 10, 2019 at 11:59 p.m. EST Fall 2019 Meal Plan Change/Cancellation Deadline
  • Monday, November 4, 2019 - Monday, November 18, 2019 at 11:59 p.m. EST Fall 2019 November Meal Swipe Add-on Requests (for eligible meal plan holders only. Does not include All-Access meal plan holders)
  • Tuesday, November 12, 2019 Meal Plan Portal now open for Spring 2020 enrollments, changes and requests for cancellation
  • Wednesday, November 27th - Sunday, December 1, 2019 Modified dining hours in observance of the Thanksgiving Holiday. Please refer to the Dine On Campus App. Or can be viewed at dineoncampus.com/au .
  • Saturday, December 14th, 2019 Fall 2019 meal plans will conculde following lunch. Unused meal swipes will not roll over and will not be refunded
  • Sunday, January 12, 2020 Spring 2020 Meal Plan begins
  • Tuesday, January 28, 2020 at 11:59 p.m. EST Meal Plan Portal enrollment, change and cancellation request deadline
  • Tuesday, May 5, 2020 Spring 2020 meal plans will conculde following lunch. Unused meal swipes will not roll over and will not be refunded

 

Search our Knowledge Base for self-service support

Need to report a problem or concern with dining services? Here’s how to do it:

  • Type any question into the Just Ask field

  • This will pull up the Just Ask site. Look at the upper left corner and click on Create Case. (Tip: If you’re not logged in, it will ask you to log in; at that point, click again on Create Case)

  • Fill in the fields and submit

  • You’ll receive an email with a case number. The One Card & Dining Service Office will reply within one business day.

Just Ask

One Card & Dining Services

Mary Graydon Center 123
202-885-CARD (2273)

 

Office Hours:
Mon - Thu: 9 a.m. - 5 p.m. 
Fri: 11:30 a.m. - 5 p.m. 
Sat & Sun: Closed
 

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Off-Campus Eaglebucks Locations

Visit the Eaglebucks page to see up to date information on our Off-Campus Eaglebucks merchants and promotions.

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Get a One Card

Wondering how to pick up your One Card? 

Instructions for how to pick up a One Card as a student, faculty, staff, alumni, contractor, or guest. 

Get a One Card

One Card Policy

List of policies and procedures related to AU One Card, including:

  • One Card Issuance Policy
  • Lost or Stolen One Card Policy
  • Access (Building and Financial)
  • Replacement Fee Policy
  • Updating Your One Card

Policies Page

One Card Features

What exactly can your One Card do? Discover retail discounts, security and access features, and plan details.

Features Guide