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Who is One Card & Dining Services?

One Card & Dining Services supports American University's Meal Plan Administration, One Card production & basic access, and university vending contracts under the Department of Auxiliary Services.

Announcements & Important Dates

  • Beginning Monday, March 30th One Card & Dining Services main office hours will be Tuesdays between 11:00 a.m. - 3:00 p.m. by appointment only. Please email with the Subject: APPOINTMENT to schedule an appointment.
  • One Card & Dining Services will be available remotely 9:00 a.m. - 5:00 p.m. Monday - Friday via our virtual forms of communication and specifically, JustAsk:

AU Dining Hours of Operation


Academic Year Meal Plan Timeline

  • Saturday, December 14th, 2019 Fall 2019 meal plans will conclude following lunch. Unused meal swipes will not roll over and will not be refunded
  • Sunday, January 12, 2020 Spring 2020 Meal Plan begins
  • Tuesday, January 28, 2020 at 11:59 p.m. EST Meal Plan Portal enrollment, change and cancellation request deadline
  • Monday, March 9 - Sunday, March 15 Spring Break- select dining locations open
  • Tuesday, May 5, 2020 Spring 2020 meal plans will conclude following lunch. Unused meal swipes will not roll over and will not be refunded


Search our Knowledge Base for self-service support

Need to report a problem or concern with dining services? Here’s how to do it:

  • Type any question into the Just Ask field

  • This will pull up the Just Ask site. Look at the upper left corner and click on Create Case. (Tip: If you’re not logged in, it will ask you to log in; at that point, click again on Create Case)

  • Fill in the fields and submit

  • You’ll receive an email with a case number. The One Card & Dining Service Office will reply within one business day.

Just Ask

One Card & Dining Services

Mary Graydon Center 123
202-885-CARD (2273)


Office Hours:
Monday - Friday Available remotely 9 a - 5p
Tuesdays between 11:00 a.m. - 3:00 p.m. by Appointment Only
*email with Subject: APPOINTMENT
Sat & Sun: Closed

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Off-Campus Eaglebucks Locations

Visit the Eaglebucks page to see up to date information on our Off-Campus Eaglebucks merchants and promotions.

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Get a One Card

Wondering how to pick up your One Card? 

Instructions for how to pick up a One Card as a student, faculty, staff, alumni, contractor, or guest. 

Get a One Card

One Card Policy

List of policies and procedures related to AU One Card, including:

  • One Card Issuance Policy
  • Lost or Stolen One Card Policy
  • Access (Building and Financial)
  • Replacement Fee Policy
  • Updating Your One Card

Policies Page

One Card Features

What exactly can your One Card do? Discover retail discounts, security and access features, and plan details.

Features Guide