One Card & Dining Services supports American University's Meal Plan Administration, One Card production & basic access, and university vending contracts under the Department of Auxiliary Services.

Announcements & Important Dates

• One Card & Dining Services via Appointment only:
  • To Schedule an Appointment, please use our new Self-Service Appointment Scheduler.
  • Week of January 11 - January 22, available appointments Monday - Friday 9 a.m. - 4 p.m. (not including MLK, Jr. Holiday, Jan. 18, Inauguration Day, Jan. 20, as well as Jan. 21, and Jan. 22)
  • Week of January 25 – 29 available appointments Monday - Friday 9 a.m. - 4 p.m.
  • Starting the Week of February 1 available appointments Monday & Wednesday 9:30 a.m. - 4 p.m.
• One Card & Dining Services will be available remotely 9 a.m. - 5 p.m. Monday - Friday via our virtual forms of communication and specifically, JustAsk: justask.american.edu
• NOTE: Due to the Academic Year 2020 - 2021 University Operating status the Online Photo Submission Portal will remain open through May 17, 2021. Information on how to complete the submission and requirements can be found here. No One Cards will be mailed. 

AU Dining Hours of Operation

Academic Year Meal Plan Timeline

Search our Knowledge Base for self-service support

Need to report a problem or concern with dining services? Here’s how to do it:

• Type any question into the Just Ask field

• This will pull up the Just Ask site. Look at the upper left corner and click on Create Case. (Tip: If you’re not logged in, it will ask you to log in; at that point, click again on Create Case)

• Fill in the fields and submit

• You’ll receive an email with a case number. The One Card & Dining Service Office will reply within one business day.