One Card & Dining Services supports American University's Meal Plan Administration, One Card production & basic access, and university vending contracts under the Department of Auxiliary Services.

Announcements & Important Dates

• Saturday, December 21, 2019 - Wednesday, January 1, 2020 American University Closed for Winter Break. Business Operations resume on Thursday, January 2, 2020.

AU Dining Hours of Operation

• Finals 2019 Dining Hours (Monday, December 9, 2019 - Saturday, December 14, 2019)
• Post finals 2019 Dining Hours (Monday, December 16, 2019 - Friday, December 20, 2019)

Academic Year Meal Plan Timeline

• Sunday, August 18, 2019 Fall 2019 Meal Plan begins
• Tuesday, September 10, 2019 at 11:59 p.m. EST Fall 2019 Meal Plan Change/Cancellation Deadline
• Monday, November 4, 2019 - Monday, November 18, 2019 at 11:59 p.m. EST Fall 2019 November Meal Swipe Add-on Requests (for eligible meal plan holders only. Does not include All-Access meal plan holders)
• Tuesday, November 12, 2019 Meal Plan Portal now open for Spring 2020 enrollments, changes and requests for cancellation
• Wednesday, November 27th - Sunday, December 1, 2019 Modified dining hours in observance of the Thanksgiving Holiday. Please refer to the Dine On Campus App. Or can be viewed at dineoncampus.com/au .
• Saturday, December 14th, 2019 Fall 2019 meal plans will conculde following lunch. Unused meal swipes will not roll over and will not be refunded
• Sunday, January 12, 2020 Spring 2020 Meal Plan begins
• Tuesday, January 28, 2020 at 11:59 p.m. EST Meal Plan Portal enrollment, change and cancellation request deadline
• Tuesday, May 5, 2020 Spring 2020 meal plans will conculde following lunch. Unused meal swipes will not roll over and will not be refunded

Search our Knowledge Base for self-service support

Need to report a problem or concern with dining services? Here’s how to do it:

• Type any question into the Just Ask field

• This will pull up the Just Ask site. Look at the upper left corner and click on Create Case. (Tip: If you’re not logged in, it will ask you to log in; at that point, click again on Create Case)

• Fill in the fields and submit

• You’ll receive an email with a case number. The One Card & Dining Service Office will reply within one business day.