One Card & Dining Services supports American University's Meal Plan Administration, One Card production & basic access, and university vending contracts under the Department of Auxiliary Services.

Announcements & Important Dates

• Beginning Monday, March 30th One Card & Dining Services main office hours will be Tuesdays between 11:00 a.m. - 3:00 p.m. by appointment only. Please email onecard_dining@american.edu with the Subject: APPOINTMENT to schedule an appointment.
• One Card & Dining Services will be available remotely 9:00 a.m. - 5:00 p.m. Monday - Friday via our virtual forms of communication and specifically, JustAsk: justask.american.edu

AU Dining Hours of Operation

Academic Year Meal Plan Timeline

• Friday, July 31st at 11:59 p.m. EST Online Photo Submission for incoming student One Cards must be submitted.

Search our Knowledge Base for self-service support

Need to report a problem or concern with dining services? Here’s how to do it:

• Type any question into the Just Ask field

• This will pull up the Just Ask site. Look at the upper left corner and click on Create Case. (Tip: If you’re not logged in, it will ask you to log in; at that point, click again on Create Case)

• Fill in the fields and submit

• You’ll receive an email with a case number. The One Card & Dining Service Office will reply within one business day.