Mon - Fri: Available Remotely, 9 a.m. - 5 p.m.; Available for in-person by appointment only; Sat & Sun: Closed
Please refer to American University's Frequently Asked Questions (FAQs) page that reflect current policies and resources. This page is designed to provide the AU community with up-to-date answers to help you navigate the university’s response to the evolving COVID-19 situation.
UPDATE: The Meal Plan Enrollment, Change and Cancellation Portal is closed for Fall 2020 Enrollments. In response to American University’s COVID-19 update on Thursday, July 30th, 2020. The Meal Plan portal for Fall 2020 is now closed. Students who had previously been enrolled in a meal plan will have their meal plans cancelled and all charges reversed from your Eagle Service Account.
NOTE: Due to the Fall 2020 University Operating status the Online Photo Submission Portal will remain open through December 11, 2020. Information on how to complete the submission and requirements can be found here. No One Cards will be mailed.
One Card & Dining Services supports American University's Meal Plan Administration, One Card production & basic access, and university vending contracts under the Department of Auxiliary Services.
UPDATE: The Meal Plan Enrollment, Change and Cancellation Portal is closed for Fall 2020 Enrollments. In response to American University’s COVID-19 update on Thursday, July 30th, 2020. The Meal Plan portal for Fall 2020 is now closed. Students who had previously been enrolled in a meal plan will have their meal plans cancelled and all charges reversed from your Eagle Service Account. If you have already paid your student bill, you will be reimbursed for these costs. Please be aware that if you have other outstanding charges, the reimbursement will first be applied to those charges before any funds are returned. If you have not yet paid, please do not make payment for either of these. You will not be charged any late fees for charges remaining on your account past 8/1.
On Thursday, July 30th, 2020 AU announced that all classes will move to online platforms for Fall 2020 semester. There will be no on-campus locations open for the Fall 2020 semester. Eaglebucks are available for your enjoyment throughout the fall. For a list of merchants currently open, please visit the Eaglebucks website.
Please continue to review the University's Coronavirus Community Resource Frequently Asked Questions (FAQs).
We will continue to provide dining services updates on a regular basis.
Type any question into the Just Ask field
This will pull up the Just Ask site. Look at the upper left corner and click on Create Case. (Tip: If you’re not logged in, it will ask you to log in; at that point, click again on Create Case)
Fill in the fields and submit
You’ll receive an email with a case number. The One Card & Dining Service Office will reply within one business day.
Mary Graydon Center 123
202-885-CARD (2273)
Office Hours:
Monday - Friday Available remotely 9a - 5p
Available in-person by appointment only.
*To schedule an appointment click here.
Sat & Sun: Closed
Visit the Eaglebucks page to see up to date information on our Off-Campus Eaglebucks merchants and promotions.
Wondering how to pick up your One Card?
Instructions for how to pick up a One Card as a student, faculty, staff, alumni, contractor, or guest.
List of policies and procedures related to AU One Card, including:
What exactly can your One Card do? Discover retail discounts, security and access features, and plan details.