Mon, Wed: 9 a.m. - 5 p.m., In-person appointment only;
Thurs 9 a.m. - 5 p.m., walk in;
Tues, Fri, Sat, Sun: Closed
Mary Graydon Center, Room 123 on a map
One Card & Dining Services 4400 Massachusetts Avenue NW Washington, DC 20016 United StatesNOTE: Due to the Academic Year 2020 - 2021 University Operating status, the Online Photo Submission Portal will remain open through August 22, 2021. Information on how to complete the submission and requirements can be found here. No One Cards will be mailed.
From dining to entertainment, your One Card provides a wide range of features. Eating on campus and off campus is easy when you have a meal plan or EagleBucks on your One Card.
You will need your One Card to check out books at Bender Library, print papers, and make copies. Be sure to keep your One Card handy when you enter your residence hall or head to Jacob's Fitness Center.
American University One Cards (University ID Card) may only be issued in person for individuals other than students or alumni.
You may receive your One Card once you are granted a status as:
At time of issuance, all new cardholders must present one of the following forms of photo identification:
Only one (1) One Card can be issued at a time. Individuals who have dual designations, i.e. staff and student, will be issued a One Card based on their primary status or university designation.
By taking or submitting a photo for your University ID Card, you hereby give permission to American University ("University") to use your name and image, visual likeness, portrait, or photograph taken of you during your affiliation with American University, without compensation, in all forms and media (including but not limited to publications, websites, catalogues, brochures, books, magazines, photo exhibits, motion picture films, and/or video) for any promotional, marketing, or any other purpose which the University deems fit in the interest of education, knowledge, research, marketing, advertising, or public relations.
Detailed instructions for online photo submissions can be found below.
Mary Graydon Center 123
202-885-CARD (2273)
Visit the Eaglebucks page to see up to date information on our Off-Campus Eaglebucks merchants and promotions.
New students may submit their photo online before arriving on campus or have their photo taken in the One Card & Dining Services office.
Students are strongly encouraged to submit their photo online, ahead of respective deadlines, to avoid the long lines associated with move-in.
Save the dates:
If your photo is not approved you will receive a notification to resubmit, or you may come into the One Card & Dining Services office to have your photo taken.
Incoming undergraduates participating in Eagle Summit will also have an opportunity to have their photos taken during Eagle Summit.
New staff members will receive their One Card during their New Hire Orientation.
Staff may also receive a One Card before New Hire Orientation once granted a status of current staff by Human Resources.
Their supervisor must request their access clearances by contacting University Police at access@american.edu.
New faculty may receive a One Card once granted status as a current faculty member. New adjunct faculty members may have their photo taken by the One Card & Dining Services office during their orientation.
Their supervisor must request their access clearances by contacting University Police at access@american.edu.
Alumni are eligible for an Alumni One Card that grants:
Alumni One Cards do not include access to buildings.
Alumni One Cards are free to all alumni who have completed a degree or non-degree program. Replacements for lost or stolen cards, however, follow our replacement guidelines and incur a fee of $20 to be paid by credit card.
Alumni residing in the continental United States are eligible for an Alumni One Card to be mailed to your current mailing address free of charge. We are unable to mail internationally.
To request your card, please contact us at idcards@american.edu and include the following information:
Contractors may receive a One Card only at the request of an authorizing AU employee. The AU employee must be the University point of contact for the contractor's company. The AU employee must email idcards@american.edu from their AU email account and include the following information:
All building access requests must be sent to the University Police at access@american.edu by the authorizing AU employee.
Guests and unpaid interns not currently affiliated with the University may receive a One Card only at the request of an authorizing AU staff or Faculty Member. The AU staff or faculty member must be the guest or intern's supervisor. The supervisor must email idcards@american.edu from their AU email account and include the following information:
All building access requests must be sent to University Police at access@american.edu by the intern or guest's supervisor.
Departments wanting to schedule production of One Cards for new student, staff, or faculty orientations must submit their request to idcards@american.edu at least 10 business days before the event. Submitting a request does not guarantee production of One Cards. Please choose from one of the following options:
