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Jacqueline Palumbo Director, Training and Performance Improvement IT Customer Service

Send email to Jacqueline Palumbo
(202) 885-2243
IT Customer Service
Spring Valley Building - 2nd Floor
JD, Williamette University<br>Graduate Certificate in Leadership for Organizational Change, American University

Favorite Spot on Campus
SIS Korean Garden
Jacqueline works in the Office of Information Technology as the Director of Training and Performance Improvement. She manages the IT training program, which provides information technology training and consulting services year-round for the American University community. Jacqueline facilitates technological, process, and regulatory changes through organizational assessment, training, change management, and communications. She is an alumnus of AU's 21st Century Leadership Institute, a graduate of AU’s Research and Administration Certificate Program, and an alumnus of the EDUCAUSE Management Institute. Jacqueline was a founding member of the Office of Information Technology’s Mentorship Program, and currently serves on the American University Mentoring Matters Committee.

Scholarly, Creative & Professional Activities

Professional Certifications

  • Certified Facilitator  - Development Dimensions International, 2010
  • ITIL Foundations Certificate in IT Service Management, 2009
  • Managing Organizational Change - American University, 2004
  • Certified Facilitator Service Plus - Development Dimensions International, 2002
  • Instructional Designer/Developer - Langevin Learning Services, 2000

Honors, Awards, and Fellowships

  • SIGUCCS Communications Award for Printed Classroom Materials for Introduction to Microsoft Word 2007 Documentation, 2008