Photo by Jeff Watts
Quality Assurance Analyst
Stephen has had many roles during his seven years at American University, including an undergrad student, a graduate student, a staff member of the University Library and the Student Health Center, and most recently as Quality Assurance Analyst at Student Accounts.
As a Quality Assurance Analyst, Stephen is responsible for replying to the Student Accounts general e-mail address, firstname.lastname@example.org, manages the staff and dependent tuition remission program, audits tuition assessments for accuracy, manages the Student Accounts website and provides resolution for billing appeals.
Stephen is from New York City, and has a Bachelor's Degree in International Studies with a minor in Studio Art, and will be receiving a Master of Public Administration from American University.
Bachelors in International Studies/American University, 2006; Master of Public Administration/American University, 2009
- Favorite Spot on Campus
- Katzen Arts Center