Senior Director, Customer Services & Support
IT Customer Service
BS, American University
Favorite Spot on Campus
Inside the School of International Service Building
Terry is the Senior Director of Customer Services and Support for the Office of Information Technology at American University. She has over twenty years of experience in Information Technology at AU. In her current position, Terry is responsible for overseeing the Customer Services technical support services, including the Help Desk, onsite support, service management, change management, and performance measurement. Her team also designs, administers, and delivers the technical training curriculum and provides communications services for OIT, including the lifecycle of our various publications. Prior to her promotion, Terry managed the New Media Center (the campus' graphics and multimedia development facility) and the IT Help Desk.