COVID-19 Benefits Email and Link Information
Following are key email, website, and phone information for our benefit plan vendors. For general questions about our benefits, please email hrpayrollhelp@american.edu and your question will be routed to the benefits team member who can best assist.
COVID-19 Benefits Contact Information Printable PDF
Health Plans
For questions relating to health plan benefits or claims, telemedicine services, or nurse advice assistance.
CareFirst
Phone: 800-628-8549
Website: www.carefirst.com
Telemedicine: www.carefirstvideovisit.com
Nurse Advice: 800-535-9700
Express Scripts (Rx plan with CareFirst)
Phone: 877-486-5984
Website: www.express-scripts.com
Kaiser
Phone: 301-468-6000
Website: www.kaiserpermanente.org
Telemedicine: www.kaiserpermanente.org
24-hour nurse line (DC): 703-359-7878
24-hour nurse line (outside of DC): 800-777-7904
Counseling and Emergency Loan Requests
For setting up a call with our FSAP counselor (Dale Rampell) or applying for an emergency loan.
Counseling Services
Emergency Loan Request
Email: employeerelations@american.edu
Retirement Plans
For questions about your retirement account, requesting a loan or withdrawal, or scheduling a one-on-one consultation with a retirement plan consultant.
Fidelity
Phone: 800-343-0860
www.netbenefits.com/au
Phone consultation scheduling: 800-642-7131 or visit getguidance.fidelity.com/au
TIAA
Phone: 800-842-2252
www.tiaa.org/american
Phone consultation scheduling: 800-732-8353 or visit www.tiaa.org/schedulenow
Leave Reporting
For reporting a COVID-19 diagnosis, questions about a need for leave, or applying to Prudential for a leave that will go beyond two weeks.
Faculty/Staff member’s COVID-19 Diagnosis reporting to AU Employee Relations team
Contact: employeerelations@american.edu
Leave-Related Questions
Email: hrpayrollhelp@american.edu
Short Term Disability for absence expected to go beyond 2 weeks
Contact to alert AU: hrpayrollhelp@american.edu
Contact to open a claim with Prudential: 877-367-7781
Elder and Dependent Back Up Care Services
For setting up back up care for a child or adult dependent in order for you to work.
Bright Horizons
Phone: 877-242-2737
Website: https://clients.brighthorizons.com/au