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Spring 2021 Emergency Housing

Limited Emergency Housing is provided for the spring 2021 semester to students approved by the Emergency Housing Committee. 

The spaces assigned as Emergency Housing are in Nebraska Hall and Frequency Apartments

Do you have questions related to Emergency Housing? Please check out the Frequently Asked Questions below.  

We will continue to update this page throughout the semester. 

Frequently Asked Questions

Communications & Documents

2020-2021 Housing Lisence Agreement (HLA)

Phase Two Guidance for travel to DC currently (as of January 11, 2021) states that students will be considered residents of the District of Columbia and they are no longer required to obtain a COVID-19 test prior to arriving in DC. The guidelines for DC residents is as follows:

  • DC residents should take the following after returning to DC:
    • Limit daily activities for 14 days upon returning OR
    • Limit daily activities and get tested for COVID-19 within 3-5 days after returning to DC.
      • If you are experiencing symptoms, isolate at home until test results return.
      • The recommendation to quarantine while test results are pending still applies.
  • DC residents who perform essential work may carry out those duties and engage in essential activities (e.g., obtaining food, medical care or medications) prior to receiving results from their COVID-19 test, unless otherwise indicated by their employer. They must limit activities when they are not at work until the 14-day period is over or they receive a negative COVID-19 test result.
  • DC residents should continue to self-monitor for symptoms for COVID-19 for 14 days after travel even after a negative test result, and isolate and seek testing if they develop symptoms.

More information can be found at:

If you have specific questions, please e-mail 

  • Frequency Residents: Items will be accepted if they arrive on or after Thursday, January 14. Your items can be picked up as you move-in at the Frequency front desk. Information on addressing your items can be found on the Mail and Packages webpage. 
  • Nebraska & Cassell Residents: Mail (USPS) and packages (UPS, FedX, etc.) will be accepted on-campus if they arrive on or after Monday, January 4. Items that arrive before January 4th will be returned to sender. Information on addressing your items can be found on the Mail and Packages webpage. 
    • USPS letter mail distribution to residence hall mailboxes will begin on Thursday, January 14.  
    • Spring packages distribution will take place centrally at Mail Services (3201 New Mexico Ave, Suite B-2) beginning Tuesday, January 5.  Hours are Monday-Friday from 9:30am-5:00pm. Mail Services will be open January 16-17 from 10:00am – 4:00pm and will be closed on January 18 and 20 
    • Shipping Restrictions 
      • Boxes 36”L X 24”H X 24”W 
      • 50 Lb. weight limit 
      • No bikes 
      • No Flat Screen TVs over 36” X 36” 
  • No Furniture 

Students accepted for spring Emergency Housing will live in the Frequency Apartments and Nebraska Hall. On November 17, those approved for Emergency Housing will receive additional information along with their housing application, including costs and move-in processes.   

Housing Assignment

The rates below are billed per person, per semester as part of the AU billing schedule.

Frequency & Nebraska Spaces:

  • $5,048

No. Housing & Residence Life assigns all emergency housing students to a single or a double room without a bedmate.

May 5 at noon. More details will be shared in the future regarding summer housing and move out processes. The move out date may change as the situation warrants.

Housing assignments are made for the duration of the term through May 5. Students who desire to check-out before May 5 should contact HRL to discuss their circumstances by sending an e-mail to   


Life in Frequency Apartments

Common areas will be cleaned routinely by housekeeping. Residents are responsible for the upkeep of their private bathrooms and kitchens. Trash and recycling rooms are available on each floor. 

  • Nebraska residents should use AU’s maintenance system, 2Fix.
    • For maintenance request service, students will be asked to leave their apartment during the time of service in order to promote physical distancing. 
  • Frequency residents should submit maintenance requests through e-mail to Please include your name, apartment number and specific details about the maintenance issue. 

Frequency Apartments:  

  • Each Frequency apartment includes:  

  • Kitchen with stainless steel appliances   

  • Including a convection microwave-oven and glass stove top  

  • Washer/dryer unit  

  • Full bathroom  

  • Digital thermostat 

Nebraska Apartments: 

  • Kitchen with refrigerator, stove and microwave-oven 

  • Washer/dryer unit shared with residents of the floor 

  • Full bathroom  

  • Digital thermostat 

Residents are responsible for the upkeep and cleaning of their private bathroom. This includes providing your own toilet paper, hand soap, and cleaning supplies. 

The Frequency Apartments has WiFi routers within each unit. Your WiFi password was sent to you in email.

For WiFi access in community spaces, please see signs on the wall for connection instructions. 

We are not offering lofts are this time. Residents can adjust the height of their bed on their own. We are unable to provide additional assistance with height adjustments.

All furniture must remain in the room. We are not able to remove any furniture. 


Correspondence should be addressed as follow for residents of Nebraska Hall through American University Housing & Residence Life. 

[Full Name] 

[Residence Hall] [Room Number] 

American University - MailRoom 

3201 New Mexico Ave, NW 

Washington, DC 20016-8114 

Correspondence should be addressed as follow for residents of the Frequency through American University Housing & Residence Life. 

[Full Name] 

4000 Brandywine Street NW 

[Apartment Number] 

Washington, DC 20016 

The Frequency front desk is open 24/7. You can also email, from Monday-Friday between the hours of 9 A.M. - 5 P.M. 

Due to the necessary health and safety precautions the common spaces in the Frequency will remain closed until further noticed. The gym, study spaces, community spaces on the lower level, and the rooftop all are closed and residents should not access these areas until notified. 

Resident Resources, Policies, and Community Building

Nebraska Hall, Cassell Hall and Frequency Apartments are assigned two staff members for Emergency Housing.

Community Directors

  • Nebraska Hall
    •  MaryAnn Jackson and Myranda Thomson
  • Cassell Hall
    •  Darrian Slater and Dana Spencer
  • Frequency Apartments
    • Caroline Dejacquant and Richard Parker

For more information about our Community Directors, see our staff page

Outside (non-Frequency and Nebraska residents) guests will not be permitted in residence halls. Only residents who reside in a residence hall may visit other residents.

Residents will have direct support from Community Director Caroline, as well as our Residence Life Leadership Team. Residents also have access to resources through our on-duty team in the event of crisis or emergency. More information will be shared during a Mandatory Community Meeting.  

The residential staff will communicate to all students if an event is planned. The residential team will comply with recommended guidelines for social distancing and minimizing events to 5 individuals. 

Residents are required to follow DC guidelines in place specific to approved work and travel guidelines. 


The Market (AU’s food pantry) is offering 24/7 accessibility to all students who will be residing in emergency housing. You will have access to Letts Lower Level exterior door and interior Market door. The Market is located in Letts Lower Level, room 2. The entrance is across from McCabe Hall on the opposite side of the building from the Letts residence hall entrance. For any students residing in emergency housing who are unable to pick up items due to illness and etc., please contact Tony Hollinger ( and he will assist.

The Market – Access has been added to EH resident OneCards. Visit The Market webpage for more information.

In accordance with the American University's Spring 2021 COVID-19 "Safe Campus Access" requirements, any person accessing "The Market" food pantry space must do the following:

  • Submit your daily Self-Health Certification Form via the "AU Forward" Portal.
  • Wear a face mask/covering at all times.
  • Use provided disinfectant wipes to clean any surface touched in the pantry space, including the pen provided for "selected items" form completion.

Contact the Student Health Center or your primary health center provider. The SHC website is and their phone number is 202-885-3380. 

Visit the front desk or call 911. 

Exit the building immediately into one of the assembly areas in front/back of the building. Try to remember to take a mask with you and maintain physical distance from other when outside.

One Card & Dining Services

The AU One Card is not needed to access the Frequency or your specific apartment. You will be provided an electronic key at check-in for both.

For information about recieving your AU One Card:

  • All community members will need to request an appointment before coming to campus to seek services from AU One Card & Dining Services.
  • To schedule an appointment and learn more about utilizing your AU One Card:

Emergency Housing meal plans are not available for the spring 2021 semester. All Emergency Housing residents will have access in-unit (Frequency & Nebraska) kitchens.

On-Campus isolation housing is only available to students residing in AU Operated residence hall. Off-campus students can contact the AU Health Center and should follow local regulations related to isolation.