Limited Emergency Housing is provided for the Fall 2020 semester to students approved by the Emergency Housing Committee.
The spaces assigned as Emergency Housing are located in Frequency Apartment. Additional details about closing in November will be shared in advance.
Do you have questions related to Emergency Housing? Please check out the Frequently Asked Questions below.
We will continue to update this page throughout the semester.
Frequently asked questions
The Student Health Center will be providing free COVID-19 tests at the Frequency Apartments, from 12 noon until 3:30pm on Thursday 8/20. Please go to the basement level to perform a test. If you cannot test on 8/20, please visit the Student Health Center testing area in Bentley Lounge (Gray Hall #130) on AU's main campus on 8/21. Performing this testing is required. For additional details please contact the Student Health Center.
According to DC's guidelines, you will need to quarantine for 14 days if you are coming from one of these states: https://coronavirus.dc.gov/release/dc-health-releases-updated-list-high-risk-states
Quarantine means you stay at home, unless you need to seek medical help or obtain food. You do not visit other people during this time.
Please review and complete the expectations here: https://www.american.edu/president/announcements/august-17-2020.cfm
No. Housing & Residence Life assigns all emergency housing students to a single or a double without a roommate in Frequency Apartments. No other room types or buildings are available.
November 20 at noon. More details will be shared in the future regarding winter break and spring housing options and move out. This date may change as the situation warrants.
Housing assignments are made for the duration of the fall term through November 20. Students who desire to check-out before November 20 should contact HRL to discuss their circumstances by sending an email to firstname.lastname@example.org
Life in Frequency Apartments
Common areas will be cleaned routinely by housekeeping. Residents are responsible for the upkeep of their private bathrooms and kitchens. Trash and recycling rooms are available on each floor.
Frequency residents should submit maintenance requests through email to Frequency@uippm.com. Please include your name, apartment number and specific details about the maintenance issue.
Yes. Each Frequency apartment includes:
- Kitchen with stainless steel appliances
- Including a convection microwave-oven and glass stove top
- Washer/dryer unit
- Full bathroom
- Digital thermostat
Residents are responsible for the upkeep and cleaning of their private bathroom. This includes providing your own toilet paper, hand soap, and cleaning supplies.
The Frequency Apartments has WiFi routers within each unit. Your WiFi password was sent to you in email.
For WiFi access in community spaces, please see signs on the wall for connection instructions.
We are not offering lofts are this time. Residents can adjust the height of their bed on their own. We are unable to provide additional assistance with height adjustments.
All furniture must remain in the room. We are not able to remove any furniture.
Mail and packages will be accepted and distributed beginning Thursday, August 20, 2020. Packages are available at the front desk in the main lobby. Letter mail will be sorted into mailboxes.
Correspondence should be addressed as follow for residents of the Frequency through American University Housing & Residence Life.
4000 Brandywine Street NW
Washington, DC 20016
The Frequency front desk is open 24/7. You can also email email@example.com, from Monday-Friday between the hours of 9 A.M. - 5 P.M.
Due to the necessary health and safety precautions many of the common spaces in the Frequency have a limited use. The gym will remain closed, but study spaces, community spaces on the lower level, and the rooftop are open with limited capacity. Masks are required at all times in these spaces, and please remember to remain physically distant.
Resident resources, policies and community building
Outside (non-Frequency residents) guests will not be permitted in residence halls. Only residents who reside in a residence hall may visit other residents.
Residents will have direct support from Community Director Caroline, as well as our Residence Life Leadership Team. Residents also have access to resources through our on-duty team in the event of crisis or emergency. More information will be shared during a Mandatory Community Meeting.
The residential staff will communicate to all students if an event is planned. The residential team will comply with recommended guidelines for social distancing and minimizing events to 5 individuals.
Residents are required to follow DC guidelines in place specific to approved work and travel guidelines.
Residents looking to purchase meals through AU Dining can contact firstname.lastname@example.org to enroll in a plan for the duration of the spring semester.
Residents facing financial challenges related to purchasing meals through AU Dining should contact Joy Milfort (email@example.com) to discuss financial support.
Please see the FAQ below for information about utilizing The Market (AU's food pantry).
The Market (AU’s food pantry) is offering 24/7 accessibility to all students who will be residing in emergency housing. You will have access to Letts Lower Level exterior door and interior Market door beginning Tuesday, March 24th. The Market is located in Letts Lower Level, room 2. The entrance is across from McCabe Hall on the opposite side of the building from the Letts residence hall entrance. For any students residing in emergency housing who are unable to pick up items due to illness and etc., please contact Tony Hollinger (firstname.lastname@example.org) and he will assist.
Contact the Student Health Center or your primary health center provider. The SHC website is https://www.american.edu/ocl/healthcenter/ and their phone number is 202-885-3380.
Visit the Frequency front desk or call 911.
Exit the building immediately into one of the assembly areas in front/back of the building. Try to remember to take a mask with you and maintain physical distance from other when outside.
One Card & Dining Services
For Fall 2020, please note on-campus Dining Services will be closed, community members are however, able to utilize the Eaglebucks merchant program for off-campus purchases at our Eaglebucks merchants.
The AU One Card is not needed to access the Frequency or your specific apartment. You will be provided an electronic key at check-in for both.
For information about recieving your AU One Card:
- All community members will need to request an appointment before coming to campus to seek services from AU One Card & Dining Services.
To schedule an appointment and learn more about utilizing your AU One Card:
Review the AU One Card & Dining Services webpage for more information: https://www.american.edu/ocl/onecarddining/
Each Frequency apartment has a full kitchen for students to prepare meals. There are a number of grocery stores within a short distance of the building.
The Market – Access has been added to EH resident OneCards. More information about The Market can be found here: https://www.american.edu/ocl/the-market.cfm
IN ACCORDANCE WITH AMERICAN UNIVERSITY’S FALL 2020 COVID-19 “SAFE CAMPUS ACCESS” REQUIREMENTS, ANY PERSON ACCESSING “THE MARKET” FOOD PANTRY SPACE MUST DO THE FOLLOWING:
- SUBMIT YOUR DAILY SELF-HEALTH CERTIFICATION FORM VIA “AU FORWARD” Portal (https://help.american.edu/au_forward)
- WEAR A FACE MASK/COVERING AT ALL TIMES
- USE PROVIDED DISINFECTANT WIPES TO CLEAN ANY SURFACE TOUCHED IN THE PANTRY SPACE – INCLUDING THE PEN PROVIDED FOR “SELECTED ITEMS” FORM COMPLETION.